Pro Star Energy

Pro Star Energy

Coordinator, HVAC Support - Pro Star Energy (Kent · WA)

Pro Star Energy Jobs
Jobs in Kent · WA
Other (consulting, membership, non-profit, real estate): Other
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The primary focus of this role includes receiving inbound calls from customers and service partners regarding energy-efficient heating and air conditioning equipment and providing Tier 1 support. We use our energy-efficient products to retrofit a wide variety of different heating and air conditioning manufacturers including Carrier, Trane, York, and Lennox, just to name a few. 



  • Provide prompt and courteous support in response to incoming troubleshooting calls that need resolution while delivering exceptional customer service  
  • Support will almost always be phone based but could entail web, or email-based communication.
  • Interpret or refer to Operations and Engineering schematics related to the retrofit products as needed 
  • Log all calls in CRM to track information by customer and project 
  • Escalate cases as required 
  • Follow up on customer inquiries to ensure satisfaction and appropriate resolution
  • Update technical knowledge database as needed
  • Perform other related job duties as assigned