Pro Star Energy

Pro Star Energy

Coordinator, HVAC Support - Pro Star Energy (Frisco · TX)

Pro Star Energy Jobs
Jobs in Frisco · TX
Other (consulting, membership, non-profit, real estate): Other
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JOB DESCRIPTION - COORDINATOR, HVAC SUPPORT:

The primary focus of this role includes receiving inbound calls from customers and service partners regarding energy-efficient heating and air conditioning equipment and providing Tier 1 support. We use our energy-efficient products to retrofit a wide variety of different heating and air conditioning manufacturers including Carrier, Trane, York, and Lennox, just to name a few. 

 

 

  • Provide prompt and courteous support in response to incoming troubleshooting calls that need resolution while delivering exceptional customer service  
  • Support will almost always be phone based but could entail web, or email-based communication.
  • Interpret or refer to Operations and Engineering schematics related to the retrofit products as needed 
  • Log all calls in CRM to track information by customer and project 
  • Escalate cases as required 
  • Follow up on customer inquiries to ensure satisfaction and appropriate resolution
  • Update technical knowledge database as needed
  • Perform other related job duties as assigned

 

JOB REQUIREMENTS:

  • HVAC or Technical Helpdesk experience preferred
  • Associates Degree recommended; Bachelor’s Degree preferred
  • Ability to successfully troubleshoot service issues via phone
  • Excellent communication and interpersonal skills; interact effectively with diverse client group
  • Familiarity with HVAC Systems & Software is preferred
  • Ability to read, analyze and interpret technical periodicals, journals, and technical procedures
  • Ability to present information and respond to questions from management and customers
  • Ability to anticipate and resolve practical problems and issues
  • Ability to effectively handle multiple tasks
  • Proficient computer skills, such as Excel, PowerPoint, and Salesforce
  • Ability to produce clear, timely, and concise documentation, plus excellent problem-solving skills.
  • Role is non-exempt. Full-time and part-time opportunities are available
  • Shifts are available from 7AM CST (5AM PST) – 7PM CST (5PM PST). Must be able to regularly to sit, talk, and listen for up to 8 hours per day
  • The role is based in Kent, WA or Frisco, TX in an office environment.

 

About ProStar Energy Solutions:

ProStar Energy Solutions, owned by the Jerry Jones Family, was formed with the opening of AT&T Stadium to solve the challenges of managing electrical energy spend. Since its inception, ProStar has seen energy as an opportunity to achieve business goals versus a required operating expense. As energy-efficiency technologies evolve rapidly, ProStar has become a strategic advisor to companies of all sizes and sectors to help them solve the dynamic aspects of the energy puzzle now and into the future. This is the ProStar way, as we are a holistic energy management company with subject matter expertise in energy procurement, energy efficiency (lighting, HVAC, IoT), renewables, distributed energy resources, finance, and incentive management and more.



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