Come join America’s Team and be a part of the 5x Super Bowl Champion Dallas Cowboys Family! Our winning tradition doesn’t just happen on the field, it extends into our communities and retail stores. The Dallas Cowboys Pro Shops provide the ultimate game day experience while carrying the largest selection of official Cowboys fan gear. As part of the Team, you’re an integral part of our selling culture and ability to bring the excitement of the Dallas Cowboys to our fans. The Star represents our success and quality of work through world- class customer service. Earning your Star come with a commitment to deliver an exceptional customer experience while maximizing sales and profit. We are recruiting teammates who act with integrity, pursue excellence, give back to the community, display teamwork, and strive for passion every day. If you believe your skills and experience would be a great fit for the Dallas Cowboys Pro Shops, we encourage you to apply today! 

The Key Holder is a leadership position focused on driving sales and delivering excellent customer service. The Key Holder helps coach and develop sales associates while sharing in the opening and closing responsibilities.

Job Duties:

• Drive and maintain a service-oriented culture
• Maintain core standards, Replenish, and re-merchandise the floor when necessary

• Coach and train associates on product knowledge and basic job responsibilities
• Be knowledgeable and proficient in operating the Point of Sale
• Resolve any customer incidents
• Able to operate a Windows computer including Microsoft Word and Excel basics
• Able to troubleshoot/problem solve and remain calm in difficult situations

Customer Experience:

• Creates a fun and energetic environment for our fans and teammates.

• Empowers teammates to utilize the “Star Service” model and selling skills to provide a world-class shopping experience that encourages positive customer connections and loyalty.
• Exhibits a customer-focused mentality, driven by the desire to go over and beyond for our fans.
• Proactively educates himself/herself and teammates on product knowledge and merchandise campaigns to effectively communicate and promote to our customers.
• Upholds store visual merchandising standards.
• Maintains a neat, clean, and organized sales floor, cash wrap, and fitting room to ensure environment is safe for teammates and customers.

Selling Culture and Talent:

• Engages in a selling culture focused on acquiring the needs of customers and building relationships
• Motivates and encourages teammates to uphold performance expectations.
• Able to advise, upsell, and influence the purchase of additional products to maximize sales.
• Contributes to a winning culture that strives to meet store’s daily KPIs both individually and as a team.
• Assists the Store Manager with the onboarding process for new associates and delivers training in areas such as point of sale execution, merchandising standards, and customer service.
• Promotes Dallas Cowboys United Membership packs to all fans.

Operational Excellence:

• Understands, follows, and able to accurately communicate all company policies and procedures with integrity.
• Works effectively to maintain an inviting shopping atmosphere for our fans by ensuring the selling floor, cashwrap, fitting rooms, and stockrooms are well maintained in accordance with company standards.
• Able to protect assets through proactive customer engagement on the sales floor, properly checking in merchandise upon arrival, and providing consistent accuracy in cash handling.

• Completes opening/closing procedures.

• Able to balance our exceptional customer service experience with necessary operational tasks.

Qualifications:

• High School Diploma or GED preferred
• 1 – 3 years of retail clothing experience preferred
• Able to communicate information effectively and use analytical skills to make decisions
• Able to lead by example and encourage others to follow
• Able to demonstrate flexibility and quickly adapt to changes while maintaining high levels of productivity and effectiveness
• Able to work well within a team environment, offering assistance and support to team members whenever necessary
• Able to work flexible hours, including nights, weekends, and early mornings

The Dallas Cowboys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.