The Outbound Coordinator is responsible for overseeing and managing all Outbound Service Level Agreements (SLAs) to ensure timely and efficient order fulfillment. This role requires a proactive approach to cross-departmental communication, identifying and resolving workflow inefficiencies, and ensuring smooth operational execution across outbound functions. This position interacts directly with each Outbound Department Supervisor and directly reports to the Shipping Manager.

Core Competencies:

• Strong Communication Skills (both written and verbal)
• Planning
• Organizing
• Priority Setting
• Solution Oriented

High Level of Proficiency:

• Problem Solving
• Time Management
• Informing
• Composure
• Self-Starter

Job Duties:

• Manage SLAs: Monitor and enforce outbound SLAs to meet service and delivery expectations.
• Cross-Departmental Communication: Serve as the communication hub between outbound departments, streamlining collaboration and eliminating inefficiencies. Provide daily recap to management during Alignment meetings.
• Workflow Coordination: Use data and reporting tools to track order progress, identify bottlenecks, and proactively address workflow issues. Coordinate the flow of work by monitoring and utilizing SCALE systems.
• Operational Support: Assist at the operator level as needed and provide specialized support in designated areas of outbound operations.
• Reporting & Analysis: Generate and analyze reports to provide insight into outbound performance and recommend improvements.
• Team Collaboration: Work closely with all outbound leaders to ensure alignment and effective daily execution.
• Escalation Management: Identify potential risks or delays in outbound processes and escalate appropriately to ensure resolutions.
• Member of EHS team
• Drive continuous improvement by training to ensure standards of excellence.
• Adhering to policies, procedures and regulatory requirements, coordinating the proper shipping method for outbound shipments (i.e. UPS and FedEx).
• Perform other functions and activities as directed by the Shipping Supervisor.

Requirements:

• College degree or equivalent experience preferred.
• Experience in logistics, distribution, or warehouse operations preferred
• Able to simultaneously manage a high level of detail across multiple projects.
• Able to demonstrate flexibility and quickly adapt to changes while maintaining high levels of productivity and effectiveness under pressure.
• Proficiency in data reporting tolls and workflow management systems
• Able to work well within a team environment, offering assistance and support to team members whenever necessary.
• Ability to work a flexible schedule based off volume and needs of the company.