The Dallas Cowboys Football Club is seeking a motivated individual to join our Applications team as a Business Systems Engineer. The Business Systems Engineer is responsible for identifying and implementing solutions based on business needs along with day-to-day technical support for the Applications team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Identifying and analyzing business needs, conducting requirements gathering, and defining scope and objectives
• Making recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology
• Researching business requirements and documenting the relationships between the components of the application system (i.e., end users, business processes, data, applications, and devices)
• Responds to and diagnoses problems through discussion with users, which includes troubleshooting, fault rectification, and problem management and escalation.
• Provides effective and timely resolution of users’ problems, queries, or complaints.
• Assists in software evaluation and recommends upgrades or improvements.
• Work with business stakeholders to utilize applications to their fullest potential
• Assist users with business process changes and improvement initiatives
• Stay informed of new features and enhancements of applications as well as integrated platforms
• Provide end user training to internal IT staff and/or business units
• Maintain a high-level of communication to accurately manage expectations, timelines and ensure satisfaction
• Prepare documentation related to IT systems and processes

JOB REQUIREMENTS:

• Bachelor’s degree in computer science, related field, or relevant experience
• 3-5 years of experience in IT preferred
• 1-3 years of experience as ServiceNow admin preferred
• Manage multiple priorities at once across multiple customer areas
• Skilled in observation, analysis, and interpretation of technical information
• Excellent oral, written, and interpersonal communication skills
• Detail oriented and organized
• Available to work standard office hours
• Available to work flexible hours including weekends, holidays, and extended hours as needed

KEY COMPETENCIES:

• Outcome driven - Sets medium-term goals and objectives that enhance the performance of groups and processes.  Sustains operational performance and simultaneously anticipates the needs of the organization, taking preemptive action to avoid potential problems.
• Collaboration & Synergy - Consistently fosters collaboration and respect among team members by addressing elements of the group process that impede, or could impede, the group from reaching its goal. Engages the "right people," despite location or functional specialty, in the team by matching individual capabilities and skills to the team's goals. Works with a wide range of teams and readily shares lessons learned.