PATIENT CARE COORDINATOR

The Patient Care Coordinator is responsible for scheduling patient procedures, performing insurance verification, creating/maintaining medical records and compiling/forwarding billing information to the corporate office.  The Patient Care Coordinator also assists with answering telephones and handling facility issues as needed.  The Patient Care Coordinator reports to the Office Manager. This position is based in Frisco, TX.

Job Duties:

·         Answering and directing telephone calls to appropriate staff in a professional, courteous and timely manner

·         Sorting and distributing incoming faxes, mail, and/or interoffice mail to appropriate staff

·         Coordinating inventory/ordering of office supplies and distribute to staff accordingly upon delivery

·         Reporting and coordinating necessary maintenance of office equipment

·         Scheduling patients for physician ordered procedures

·         Completing appropriate correspondence with patients/physicians concerning cancellations/”no-shows”

·         Contacting and scheduling patients for ordered procedures if cancellations create appointment openings

·         Greet and check in patients during office visits

·         Retrieving and filing patient medical records as needed

·         Forwarding medical record documentation to various locations and services as requested and authorized

·         Communicating with various insurance companies to obtain patient insurance information 

Qualifications:

• Must have high school diploma and 1-2 years of related experience
• Detail-oriented, organized, and have the ability to effectively communicate with individuals and groups, including all levels of staff
• Familiarity with medical terminology and demonstrate proficiency in typing and the use of Microsoft Office Applications
• Professional and courteous demeanor
• Strong multi-tasking ability

Patient Care Coordinator