Job Description: The Business Manager oversees the planning, execution, and structure of the Account Manager team for 81Eighty’s uniform clients. They lead a sales organization in a growth-focused environment while transforming and building structure at scale. The Business Manager reports to the Director.
Employee Development:
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Recruit, lead and scale a high-performance customer success organization
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Create and manage team calendars, organize team touch bases, establish due dates, and develop internal SLAs for ensuring optimal client expectations
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Leads direct reports, setting direction and ensuring clarity around priorities and department goals
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Acting expert in the account management field with the ability to educate reports on strategy, sales technique, and relationship building
Company Growth and Strategy:
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Create, implement, and track routine sales reporting for clients and uniform business
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Monthly touch bases with key uniform contacts
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Quarterly customer meetings to review business and planning
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Seek and identify opportunities through developing new and building existing relationships with clients
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Develop proposals and negotiate/close contracts while protecting and managing risk
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Actively manage customer contract renewals
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Partners with each Account Manager to build budgeting and sales plans
Business Management:
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Lead and delegate uniform programs, taking lead on highly visibly and/or high volume programs
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Point-of-contact between clients and 81Eighty team, delivering a high-level of customer service to ensure ultimate customer satisfaction
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Lead client facing calls and in-person meetings, traveling as needed
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Develops line plans, manages open to buy, and inventory position
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Provides direction and leads collaborative strategy with merchandisers, marketing team, e-commerce team, and production team on product offerings and client requests
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Achieve annual or seasonal-based revenue goals while hitting profit margins
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Show a strong bias for action and the ability to seize the opportunity, problem solve, coordinate, and manage numerous programs and schedules simultaneously in a fast-paced, dynamic, and cross-functional environment
Qualifications:
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8+ years of account management experience
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2-4 years of managing a sales and/or account management team
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2-4 years of retail, buying and/or planning experience
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Demonstrates critical analytical skills
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Proven ability to create strong client relationships
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Proven ability to problem solve and think strategically
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Ability to prioritize and manage multiple tasks/assignments
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Ability to effectively present and sell solutions and strategies to the client
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Communicate clearly and effectively, detail oriented, and organized
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Positive and driven team player with a can-do attitude
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The job location will be in Frisco, TX
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Hybrid working environment