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Business Manager - Custom
Job Description: The Business Manager oversees the planning, execution, and structure of the Account Manager team for 81Eighty’s custom clients. They lead a sales organization in a growth-focused environment while transforming and building structure at scale. The Business Manager reports to the Director.
Employee Development:
- Recruit, lead and scale a high-performance customer success organization
- Create and manage team calendars, organize team touch bases, establish due dates, and develop internal SLAs for ensuring optimal client expectations
- Leads direct reports, setting direction and ensuring clarity around priorities and department goals
- Acting expert in the account management field with the ability to educate reports on strategy, sales technique, and relationship building
Company Growth and Strategy:
- Create, implement, and track routine sales reporting for clients and custom business
- Monthly touch bases with key custom contacts
- Quarterly customer meetings to review business and planning
- Seek and identify opportunities through developing new and building on existing relationships with clients
- Develop proposals and negotiate/close contracts while protecting and managing risk
- Actively manage customer contract renewals
- Partners with each Account Manager to build budgeting and sales plans
Business Management:
- Lead and direct custom programs, taking lead on highly visibly and/or high volume programs
- Point-of-contact between clients and 81Eighty team, delivering a high-level of customer service to ensure ultimate customer satisfaction
- Acts as a sourcing resource for team, providing strategic solutions that maximize revenue and margin goals
- Show a strong bias for action and the ability to seize the opportunity, problem solve, coordinate, and manage numerous projects and schedules simultaneously in a fast-paced, dynamic, and cross-functional environment
- Achieve annual or seasonal-based revenue goals while hitting profit margins
- Lead client facing calls and in-person meetings, traveling as needed
Qualifications:
- 8+ years of account management experience
- 2-4 years of promotional product experience
- 2-4 years of managing a sales and/or account management team
- Proven ability to create strong client relationships
- Proven ability to problem solve and think strategically
- Ability to prioritize and manage multiple tasks/assignments
- Ability to effectively present and sell solutions and strategies to the client
- Communicate clearly and effectively, detail oriented, and organized
- Positive and driven team player with a can-do attitude
- The job location will be in Frisco, TX
- Hybrid working environment
- Experience in the promotional products industry is a must.
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