Position Profile: Club Level & Cleaning Coordinator

Department: Stadium Services

Reports to: Conversion and Cleaning Manager

Supervises: N/A

Status: Full-Time, Exempt 

ESSENTIAL ACCOUNTABILITIES:

Entry-level position responsible for maintaining the cleanliness of GEHA Club Level suites and premium areas. Candidates will need to have good people skills, communicate clearly and have a eye for detail cleaning. Candidates must also be able to build relationships with staff and clients, prioritize work while ensuring a safe and clean environment for fans and guests.  

COMPETENCIES:

• Problem Solving- Identifies and resolves problems in a timely manner. Must be able to develop solutions quickly and effectively. 
• Cleaning- Organize housekeeping crews for optimal efficiency. Maintain the adequate level of cleanliness of the Kansas City Chiefs’ concourse, suites, restrooms, and any other designated areas (in a timely manner). 
• Oral Communications- Speaks clearly and persuasively in positive or negative situations. Listens and gets clarification. Demonstrates group presentation skills and participates in meetings.
• Written Communications- Writes clearly and informatively.
• Change Management- Communicates changes effectively. Builds commitment and overcomes resistance; prepares and supports those affected by change and monitor’s transition. 
• Leadership- Exhibits confidence in self and others; inspires and motivates others to perform well. Readily accepts feedback from others, provides vision and inspiration to peers and subordinates. Displays enthusiasm, passion, and optimism. 
• Judgment- Displays willingness to make decisions and exhibits sound and accurate judgment. Includes appropriate people in the decision-making process.
• Conversion- Assures facility readiness and smooth operation of events by having an appropriate plan of action for each set-up and tear down for various events.

• Utilizes the work order system, called ISS 24/7, and the communicator devices to strategically assign work and monitor progress.  
•  Other duties as assigned by the Conversion and Cleaning Manager.

MINIMUM QUALIFICATIONS REQUIRED (EDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS):

• College degree in Sport/ Venue Management preferred
• One year of leadership experience preferred
• Experience managing janitorial product inventory and usage preferred
• Experience cleaning and identifying janitorial needs to meet premium area standards preferred
• Must have experience working in a group environment by displaying a strong ability to lead and direct while effectively drawing on the strengths of all team members. 
• Have a very attentive eye for detail in terms of cleanliness, room setups, etc. 
• Proficient in Microsoft Excel, Word, and PowerPoint.
• Flexible hours including weekends and holidays.

 PHYSICAL REQUIREMENTS: 

• Light office duties and activities. 
• Must be able to lift up to 50 lbs.
• Majority of time is spent walking and coordinating on the Community America Club Level and other areas as assigned areas of responsibility.