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Event Operations - Guest Services Representative with Kansas City Chiefs in Kansas City · MO

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Event Management: Event Operations/Management


The Kansas City Chiefs are currently recruiting talented individuals to deliver Championship Service for the 2020 Season. Ideal candidates will be energetic, engaging, passionate, personable, proactive, and welcoming. As a member of the Kansas City Chiefs Event Staff, you create valuable and exciting experiences for everyone at Arrowhead Stadium.
 All positions will be responsible for:
  • Delivering best-in-class guest service through all touch points via the Chiefs service brand, "Championship Service"
  • Resolving guest concerns and special requests within the framework provided via the handbook and training, while upholding the Fan Code of Conduct
  • Using knowledge of Arrowhead Stadium and Chiefs history, engage fans and guests to deliver exceptional service
  • Performing additional responsibilities as needed and as directed by supervisory personnel
Guest Service Representatives: deliver a best-in-class experience by checking tickets, greeting and locating seats, and answering questions about Arrowhead Stadium.
 
Greeters: deliver a best-in-class experience to Community America Club Level fans by greeting and validating access. 
 
Courtesy Cart Drivers: deliver a best-in-class experience by transporting fans and staff in need of assistance to/from Arrowhead Stadium via golf cart. 
 
Elevator Operators: deliver a best-in-class experience by checking tickets, greeting, and transporting fans to the appropriate level, and answering questions about Arrowhead Stadium offerings and policies. 



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