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Intern, Guest Experience with Hamilton Tiger-Cats Football Club and Forge FC in Hamilton · ON

Hamilton Tiger-Cats Football Club and Forge FC jobs
Sports Jobs in Hamilton · ON
Human Resources: Human Resources/Recruiting
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HAMILTON TIGER-CATS & FORGE FC INTERNSHIP PROGRAM

MISSION STATEMENT
The purpose of the Hamilton Tiger-Cats and Forge FC Internship Program is to educate participants in the areas of operation of a professional sports organization, to prepare interns for entering the career marketplace and to expand future employment and educational opportunities. 

PROGRAM BENEFITS
The Hamilton Tiger-Cats and Forge FC Internship Program will offer the following career benefits and opportunities to each individual who participates in the program: 

Skill Development
  • Learn how a professional sport organization successfully operates  by working in multiple areas of the business with knowledgeable sport industry professionals 
  • Gain confidence in essential workplace related skills by completing tasks that involve time management, communication, and teamwork skills 
  • Apply knowledge gained from post-secondary education and previous experiences to develop new programs and initiatives that have a direct impact on the success of the organization and its teams
  • Learn how to work under pressure in a gameday environment and execute key programs for the organization
  • Throughout the season, work with other interns on a major project and discover how to work in a group setting while accomplishing your individual and group’s goals

Networking
  • Build a professional network by working with experienced sport industry specialists from inside and outside of the organization
  • Meet with an assigned director from the organization once a month and discuss and review career objectives
  • Attend group discussions and share challenges and success stories with fellow interns
 
Career Advancement
  • Enhance resume for future employment opportunities and/ or for potential graduate school applications
  • Use experience to learn about yourself, evaluate career objectives, and set new career and personal goals  
  • Receive and utilize professional tools such as a welcome package, business cards, and LinkedIn headshot
 
SPECIFIC DETAILS
Locations: 500 Sherman Avenue North (main business office) and 64 Melrose Avenue North (Tim Hortons Field) – Hamilton, Ontario.

Internship Duration: All internships will be a seven-month term from May 4th to November 27th except for the Intern, Forge FC Events and Ticket Administration position which will be an eight-month term from April 6th to November 27th.
 
Hourly Commitment: Regular business hours + All 2020 Hamilton Tiger-Cats home games (not including Forge FC specific positions). In addition to this, depending on the internship role there will be opportunities to work Forge FC home games and other special events at Tim Hortons Field. 

Payment: $300 per month stipend and an honorarium paid on completion of the term. 
  •  Gameday Hours: $75 for each Tiger-Cats game worked and $60 for each Forge FC game. 
 
REQUIREMENTS
Applicants for the Hamilton Tiger-Cats and Forge FC Internship Program must be enrolled in a degree/diploma program and receive course credit upon completion of this internship. Ideal candidates must be hard-working, dedicated, self-motivated individuals who possess exceptional interpersonal and organizational skills, and have a passion for sport.


INTERNSHIP POSITIONS
  • COMMUNICATIONS
  • CORPORATE PARTNERSHIPS
  • FORGE FC COMMUNITY RELATIONS
  • FORGE FC EVENTS & TICKET ADMINISTRATION 
  • GAME PRODUCTION & EVENTS 
  • GRAPHIC DESIGN 
  • GUEST EXPERIENCE 
  • MARKETING
  • RETAIL OPERATIONS
  • STADIUM EVENTS & OPERATIONS
  • STAFF WRITER
  • STRENGTH & CONDITIONING
  • TICKETING OPERATIONS, SALES & SERVICE
  • TIGER-CATS COMMUNITY RELATIONS
  • TIGER-CATS FOOTBALL OPERATIONS 
  • VIDEO PRODUCTION
  • 2021 GREY CUP

HOW TO APPLY:
  • Candidates must email their résumé and cover letter to the email address listed in the specific intern job description. Intern job description can be viewed below.
  • Email subject should read: “2020 (name of internship position) Application”    
  • Please indicate in your application email where you saw this internship posting advertised (i.e.  Hamilton Tiger-Cats website, indeed, SIRC, university/ college job board, etc.) 
  • To view all of the internship job descriptions, please click on the following link - https://ticats.ca/employment-opportunities/
  • The application deadline for every position is Sunday, February 16th, 2020
The Hamilton Tiger-Cats and Forge FC value diversity and inclusion of all candidates and will provide accommodations if needed. If you have any specific accommodations, please outline this in your application email.


The Hamilton Tiger-Cats and Forge FC thank you for your interest in joining our organization for the upcoming seasons.

INTERN, GUEST EXPERIENCE 
The Hamilton Tiger-Cats and Forge FC Guest Experience Department strives to offer a world class fan experience, creating exemplary moments that set a new standard for guests that enter our venue. The Guest Experience Intern will play a key role in executing and improving departmental programs to ensure all guests at Tim Hortons Field receive the best possible customer service. Also, the role will provide valuable recruitment and management experience.
 
Responsibilities and Duties:
  • Assist in interviewing and hiring a portion of the Customer Assistance Team (ushers, ticket takers, and parking attendants) 
  • Update the Customer Assistance Team training programs and assist with staff training
  • Help with scheduling and managing the Customer Assistance Team at all Tim Hortons Field events
  • Manage the Secret Shopper and Tim Hortons Field Ambassador programs including: supervising staff, special occasion in-seat visits, and accessible escorts 
  • Oversee the staff rewards program for the Customer Assistance Team 
  • Create new policies and procedures for the Customer Assistance Team and for fans to ensure the highest level of service is provided at Tim Hortons Field
  • Assist in managing guest feedback systems to evaluate the impact of various guest experience initiatives
  • Research, identify, and implement opportunities for new guest experience programs
  • Available to work evenings and weekends

Qualifications and Skills:
  • Superior customer service skills developed through previous experience in consumer facing roles
  • Event management skills developed through previous experiences
  • Attention to detail and a genuine desire to improve best practices and procedures
  • An ability to work well under pressure with others in a fast-paced environment
  • Strong verbal and written communication skills and problem solving abilities
  • Excellent organizational and time management skills
  • Previous leadership experience is an asset
  • Passion for football, soccer, the Tiger-Cats, Forge FC, and the Hamilton community
Please email résumé and cover letter to guestexperience@ticats.ca

Job Questions:

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