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Customer Assistance Team - Hamilton Tiger-Cats Football Club and Forge FC (Hamilton · ON)

Hamilton Tiger-Cats Football Club and Forge FC jobs
Sports Jobs in Hamilton · ON
Facility Operations/Event Staff: Usher/Ticket Taker
Customer Assistance Team
TERM LENGTH: September 2021 – December 2021


OVERVIEW
The Hamilton Tiger-Cats and Forge FC are looking for enthusiastic individuals to join the Customer Assistance Team for the 2021 season! Each position plays an integral role in successfully creating and delivering a world-class guest experience at Tim Hortons Field. The Customer Assistance Team works all events at Tim Hortons Field. This includes: Hamilton Tiger-Cats home games, Forge FC home games, concerts and other sporting events. 


This opportunity is perfect for anyone looking to gain experience working in event management, the sport and entertainment industry and who enjoys working in a team and customer facing environment.


Currently, game day opportunities are available to work Tiger-Cats games and the 108th Grey Cup. Additional opportunities to work other events may become available for team members at a later date.  


Game day opportunities include:
  • Ticket Scanners (Welcome Team)
  • Ushers (Section Ambassadors)
  • Parking Attendants
  • All Access Team
RESPONSIBILITIES AND DUTIES
Ticket Scanners:
  • Greet all guests entering Tim Hortons Field in a friendly manner
  • Scan tickets upon guest entry and upon exit (through smoking gates ONLY)
  • Read tickets carefully to provide accurate directions to seating sections
  • Work efficiently in a team environment to minimize wait time and congestion at gates
  • Assist co-workers in other positions by covering for breaks 
Ushers:
  • Check assigned section before events to ensure all seats are presentable and after events to identify any lost items
  • Correctly direct guests to their seats and to other areas of interest inside Tim Hortons Field
  • Monitor assigned section throughout events and resolve any minor issues or concerns that arise
  • Check to ensure that nobody encroaches on guests in accessibility seating
  • Hold guests at the top of assigned section while football plays are ongoing 
  • Interact and converse with guests to enhance their overall experience at the venue
Parking Attendants:
  • Ensure only guests with appropriate parking passes are permitted into correct lots
  • Quickly process transactions for guests parking at paid lots
  • Efficiently and safely guide vehicles in an organized manner to parking spots within designated lots 
All Access Team:
  • Ensure the smooth and efficient process of fans using their All Access card/app or other payment methods at various concessions areas within Tim Hortons Field
  • Monitor concession areas to ensure that fans are prepared to use their All Access card/app or other payment methods 
  • Answer all guest questions and inquiries regarding the All Access platform and concession payment systems
  • Communicate to fans the different features of the All Access platform
QUALIFICATIONS
Skills and Abilities:
  • Excellent customer service skills, a positive attitude and an outgoing personality 
  • Great communication and organizational skills
  • Team player who excels while working with others 
  • Ability to work in a fast-paced environment and make quick and accurate decisions
  • Committed individual with a strong work ethic and a willingness to take on any task 
Education and Experience:
  • Relatable experience in a previous role 
  • At least 18 years of age
  • Interest in working in event management, the sport and entertainment industry and in a fan experience role
  • Experience in a front-line service or customer facing position


The Hamilton Tiger-Cats and Forge FC value diversity and inclusion of all candidates and will provide accommodations if needed. If you need any specific accommodations, please outline this in your application email. 


Thank you for your interest in joining the team. Only those selected for an interview will be contacted.