Coordinator, Ticket Operations
JOB SUMMARY
The Hamilton Sports Group (HSG) ticketing team is looking for an enthusiastic and detail-oriented individual to support our teams and stadium events as Coordinator, Ticket Operations.
Reporting directly to the Sr. Manager, Ticket Operations, the Coordinator, Ticket Operations will focus on supporting all aspects of ticket and box office operations for events at Hamilton Stadium, including the Hamilton Tiger-Cats (CFL), Forge FC (CPL) and other Hamilton Stadium events. This position also acts as a key liaison between the Ticket Sales and Service teams, venue management and other internal/external stakeholders.
ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES
- Assist in leading box office operations for events at Hamilton Stadium
- Assist in managing access control systems (Ticketmaster) for all related events
- Assist with all ticket operations duties for Hamilton Tiger-Cats and Forge FC events, including but not limited to event creation, order processing, inventory management, payment plans, mobile ticket assistance, ticket exchanges, member account requests, etc.
- Second point-of-contact for Hamilton Tiger-Cats and Forge FC Ticket Sales & Service Leadership and Representatives
- Secondary point-of-contact for external ticket partners and event promoters
- Utilize Ticketmaster suite of products, including: Archtics, Account Manager, TM One, Event Management Tool, TM Host, Virtual Venue, etc.
- Work with Ticketmaster client support to troubleshoot system issues, event creation, reporting, etc.
- Assist Finance team in reconciliation of all related events held at HSG-owned and operated properties
- Manage daily sales and financial reporting to leadership
- Maintain quality control on all related events ticketed products
- Lead training sessions for full-time ticket sales representatives hires and annual intern class
- Work with various HSG partners on operational builds, e.g. Fevo
- Maneuver within various large data sets to efficiently execute operational tasks
- Develop and operate internal complimentary ticket program/processes
- Other duties as assigned.
QUALIFICATIONS
- Post-Secondary diploma or degree in Sport Management, Business Operations, Data Analytics, or a related field
- 2-3 years of ticketing experience is required
- 1+ years of ticket operations experience is preferred
- Working knowledge of the Ticketmaster suite of products, including Archtics, Account Manager, TM One, Event Management Tool, and TM Host is strongly preferred
- Microsoft Excel skills strongly preferred
- Excellent time management, organization and customer service skills
- Ability to work flexible hours, including evenings, weekends and holidays
Only those selected for an interview will be contacted.
