Company Background

Founded in 1959, the Buffalo Bills are one of the most storied franchises in the National Football League (NFL). The Bills have won the AFC East division title the last five years, as well as won two American Football League (AFL) Championships (1964-1965), and an NFL record four straight AFC Championships (1990-1993) that included four trips to the Super Bowl. Located in Orchard Park, New York, the Bills are proud to be a member of the Western New York Community for more than 55 years.

Terry and Kim Pegula purchased the Buffalo Bills in 2014 and are only the second owners in the team’s history.  Terry Pegula rose from humble beginnings to become one of the most respected leaders in the energy industry, and the Pegulas are one of the few professional sports owners to operate franchises in multiple sports, also owning the Buffalo Sabres (NHL), Buffalo Bandits (NLL) and Rochester Americans (AHL).

The Buffalo Bills are building a new stadium which will open in 2026, and are excited to be building the future while fostering a championship culture. Our HEART values, hard work, energy, accountability, respect, and team, are at the forefront of everything we do for our fans, community, employees, and team.

POSITION SUMMARY:

The Ticket Operations Manager will be responsible for helping maintain our ticketing database, build and manage events, revenue reporting and helping with the overall execution of our ticketing functions to support the organization. 

KEY RESPONSIBILITIES:

• Work closely with finance and accounting teams to reconcile all ticket sales revenue to ensure accurate financial reporting. Reconcile daily/monthly/yearly ticket payments.
• Maintain office compliance with all ticketing policies, ensuring a seamless fan experience and organizational revenue optimization.
• Manage price code building and editing.
• Conduct regular financial and quality control reporting.
• Assist with concert and event settlements.
• Monitor payment plan compliance.
• Create, build, and manage inventory and onsales through Ticketmaster’s Archtics, Host, and Account Manager systems.
• Assist with season ticket renewals, invoicing, and payments.
• Maintain records and files.
• Other duties as deemed necessary or as directed.

JOB REQUIREMENTS:

• Bachelor’s degree in business administration, a related field, or commensurate work experience
• 5+ years of ticketing experience; experience with a sports team/entertainment venue preferred
• Knowledge of and prior experience with Ticketmaster products, including Archtics, is required.
• Strong comfort with reporting and analytics tools, including Microsoft Excel, is required.
• Excellent written and verbal communication skills.
• Excellent problem-solving skills.
• The ability to set goals and achieve objectives in a timely and efficient manner.
• Strong multi-tasking with attention to detail.

CRITICAL COMPETENCIES:

• Integrity – must be honest and have strong moral principles, adhering to rules and ensuring others do the same.
• Adaptability – must react to and embrace change while applying changes to the work.
• Problem Solving – must be able to identify solutions to problems and implement them in complex ways.
• Taking Ownership – show a willingness to own tasks and projects and work across different groups within the organization.
• Fostering Teamwork – the ability and desire to work cooperatively within a group and bring different groups together to do the same.

PHYSICAL REQUIREMENTS:

• Remaining in stationary position, often standing or sitting for prolonged periods
• Working in outdoor elements that include high temperatures, low temperatures, wind, rain, and snow
• Working in a noisy environment
• Movements that include bending, kneeling, squatting, throwing, pushing, pulling
• Ability to work in a fast-paced environment.

•  Medical Plans: Comprehensive and affordable medical plan options; fully paid dental, short and long-term disability, and life insurance; supplemental vision care and critical illness coverage.
• Investments: 401(K) with employer matching; discretionary annual employer defined contribution
• Paid Time Off: Generous paid time off including vacation, sick, holidays, volunteer time, diversity awareness days, paid parental leave
• Bills Experience: deeply discounted employee season tickets and paid parking; discount on team store merchandise
• Wellness: onsite fitness facilities and employee cafeteria
• Bills Culture: we offer many social and community volunteer events as well as learning and development growth opportunities

COMPENSATION: 

• The salary range for this role will be between $62,000 - $67,000 plus variable pay. Salary will be based on the level role offered in accordance with candidate’s experience, qualifications and internal team equity.

The Buffalo Bills, LLC are proud to be an Equal Opportunity Employer and do not discriminate based upon race, color, religion, gender, national origin, sexual orientation, gender identity, gender expression, age, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.