Company Background

Founded in 1959, the Buffalo Bills are one of the most storied franchises in the National Football League (NFL). The Bills have won the AFC East division title the last five years, as well as won two American Football League (AFL) Championships (1964-1965), and an NFL record four straight AFC Championships (1990-1993) that included four trips to the Super Bowl. Located in Orchard Park, New York, the Bills are proud to be a member of the Western New York Community for more than 55 years.

Terry and Kim Pegula purchased the Buffalo Bills in 2014 and are only the second owners in the team’s history.  Terry Pegula rose from humble beginnings to become one of the most respected leaders in the energy industry, and the Pegulas are one of the few professional sports owners to operate franchises in multiple sports, also owning the Buffalo Sabres (NHL), Buffalo Bandits (NLL) and Rochester Americans (AHL).

The Buffalo Bills are building a new stadium which will open in 2026, and are excited to be building the future while fostering a championship culture. Our HEART values, hard work, energy, accountability, respect, and team, are at the forefront of everything we do for our fans, community, employees, and team.

SUMMARY

The Ticket Operations Coordinator will help with the overall execution of our ticketing functions for the organization by assisting with the maintenance of our ticketing database, building and managing events, and supporting the service of our PSL program. The ideal candidate will have an understanding of Ticket Operations as well as having good service and communication skills. 

PRIMARY RESPONSIBILITIES

• Support our PSL program by monitoring payment compliance, assisting the service team with customer communications related to their PSL’s, and helping manage all other PSL related activities and functions.
• Create, build, and manage inventory and onsales through Ticketmaster’s Archtics, Host, and Account Manager systems.
• Work with ticket operations manager to reconcile daily check and credit card payments.
• Assist in maintaining all controls & procedures to assure the integrity of the inventory and associated finances.
• Assist with season ticket renewals, invoicing, and payments.
• Provide internal support for other departments such as sales, member relations, special events, and corporate partnerships
• Maintain records and files.
• Other duties as deemed necessary or as directed.

Minimum Qualifications for the Position:

• Bachelor's Degree in Business Administration, a related field, or commensurate work experience
• 1-3 years experience in Ticket Sales, Service or Operations
• Knowledge of and prior experience with Ticketmaster products, including Archtics, is required.
• Comfort with Microsoft Excel is required.
• Excellent written and verbal communication skills.
• Excellent problem-solving skills.
• The ability to set goals and achieve objectives in a timely and efficient manner.
• Strong multi-tasking with attention to detail.
• Experience with a sports team/entertainment venue preferred.
• Ability to work weekends, nights and holidays as dictated by events.

Critical Competencies

• Integrity – must be honest and have strong moral principles, adhering to rules and ensuring others do the same.
• Adaptability – must react to and embrace change while applying changes to the work.
• Problem Solving – must be able to identify solutions to problems and implement them in complex ways.
• Taking Ownership – show a willingness to own tasks and projects and work across different groups within the organization.

PHYSICAL REQUIREMENTS:

• Remaining in stationary position, often standing or sitting for prolonged periods
• Working in outdoor elements that include high temperatures, low temperatures, wind, rain, and snow
• Working in a noisy environment
• Movements that include bending, kneeling, squatting, throwing, pushing, pulling
• Ability to work in a fast-paced environment.

•  Medical Plans: Comprehensive and affordable medical plan options; fully paid dental, short and long-term disability, and life insurance; supplemental vision care and critical illness coverage.
• Investments: 401(K) with employer matching; discretionary annual employer defined contribution
• Paid Time Off: Generous paid time off including vacation, sick, holidays, volunteer time, diversity awareness days, paid parental leave
• Bills Experience: deeply discounted employee season tickets and paid parking; discount on team store merchandise
• Wellness: onsite fitness facilities and employee cafeteria
• Bills Culture: we offer many social and community volunteer events as well as learning and development growth opportunities

COMPENSATION: 

• This role is non-exempt and will pay between $43k-$48k. Salary will be based on the level role offered in accordance with candidate’s experience, qualifications and internal team equity.

The Buffalo Bills, LLC are proud to be an Equal Opportunity Employer and do not discriminate based upon race, color, religion, gender, national origin, sexual orientation, gender identity, gender expression, age, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.