Company Background

Founded in 1959, the Buffalo Bills are one of the most storied franchises in the National Football League (NFL). The Bills have won the AFC East division title the last five years, as well as won two American Football League (AFL) Championships (1964-1965), and an NFL record four straight AFC Championships (1990-1993) that included four trips to the Super Bowl. Located in Orchard Park, New York, the Bills are proud to be a member of the Western New York Community for more than 55 years.

Terry and Kim Pegula purchased the Buffalo Bills in 2014 and are only the second owners in the team’s history.  Terry Pegula rose from humble beginnings to become one of the most respected leaders in the energy industry, and the Pegulas are one of the few professional sports owners to operate franchises in multiple sports, also owning the Buffalo Sabres (NHL), Buffalo Bandits (NLL) and Rochester Americans (AHL).

The Buffalo Bills are building a new stadium which will open in 2026, and are excited to be building the future while fostering a championship culture. Our HEART values, hard work, energy, accountability, respect, and team, are at the forefront of everything we do for our fans, community, employees, and team.

POSITION SUMMARY:

The Sr Director - Premium & Partner Hospitality will be a pivotal member of the Commercial team as a strategic partner to the Chief Commercial Officer, Vice President – Corporate Partnerships and Vice President - Ticket Sales & Service.  The role will have oversight of the organization’s VIP hospitality and service programs.  The position will be responsible for leading the premium service and hospitality strategy for luxury suites, premium clubs, and founding partners.  This is a high-impact leadership role focused on premium service, client retention, and delivering unmatched hospitality.  The ideal candidate will be creative, organized, and a great communicator. They will have a client-centric mindset that prioritizes partner experience, anticipating needs, and personalizing services.

KEY RESPONSIBILITIES:

• Plan and manage the hospitality strategy, budget and service culture that align with organizational objectives and goals.
• Develop and execute short and long-term and annual plans for VIP guest programs, ensuring the delivery of unparalleled service and exclusive touchpoints.
• Oversee premium service delivery across all events to ensure consistent, white glove guest experiences tailored to premium clients.
• Work cross-functionally across the organization, liaise with Game Entertainment, Event Operations, Marketing, Security, and Legends Hospitality to elevate client interactions and execute premium benefits.
• Set clear performance expectations and KPIs; provide tools, training and support for team success.
• Foster a culture of accountability, collaboration and client-first thinking.
• Serve as a senior relationship manager for VIP clients, suite holders and corporate partners
• Proactively identify opportunities to elevate the guest experience through personalization, innovation, and continuous improvement

REQUIRED QUALIFICATIONS:

• 5+ years of hospitality leadership experience, including oversight of VIP programs, and luxury guest experiences. 
• Bachelor's degree in hospitality or equivalent experience.
• Proven ability to operate flawlessly in fast-paced, high-visibility environments with little margin for error.
• Strong leadership, management, communication, and cross-functional collaboration skills.
• Ability to balance cost control with premium service delivery.
• Excellent communication skills and executive presence, with the ability to engage C-level clients, league officials, and high-net-worth clients
• Passionate about the entertainment industry with innovative, strategic thinking.
• Exceptional guest service instincts with a premium, detail-oriented mindset.
• Ability to work non-traditional hours including nights, weekends, and holidays as needed

PREFERRED QUALIFICATIONS:

• Prior experience working in the NFL, another major professional sports league.
• Experience with premium seating operations, suite service, and club environments.
• Knowledge of Archtics, KORE CRM system(s) and guest experience analytics. 

CRITICAL COMPETENCIES:

• Building Collaborative Relationships – the ability to develop, maintain, and strengthen partnerships with others inside and outside of the organization who can provide information, assistance, and support.
• Developing Others – willingness to delegate responsibility and to work with others and coach them to develop their capabilities.
• Empowering Others – conveying confidence in employees’ ability to be successful, especially at challenging new tasks.
• Fostering Teamwork – as a team member, the ability and desire to work cooperatively with others on a team; as a team leader, interest, sill, and success in getting groups to work together cooperatively.

PHYSICAL REQUIREMENTS:

• Working in outdoor elements that include high temperatures, low temperatures, wind, rain, and snow.
• Remaining in stationary position, often standing or sitting for prolonged periods
• Working in a noisy environment
• Movements that include bending, kneeling, squatting, throwing, pushing, pulling

•  Medical Plans: Comprehensive and affordable medical plan options; fully paid dental, short and long-term disability, and life insurance; supplemental vision care and critical illness coverage.
• Investments: 401(K) with employer matching; discretionary annual employer defined contribution
• Paid Time Off: Generous paid time off including vacation, sick, holidays, volunteer time, diversity awareness days, paid parental leave
• Bills Experience: deeply discounted employee season tickets and paid parking; discount on team store merchandise
• Wellness: onsite fitness facilities and employee cafeteria
• Bills Culture: we offer many social and community volunteer events as well as learning and development growth opportunities

COMPENSATION: 

• The salary range for this role will be between $100,000 - $140,000 plus variable pay. Salary will be based on the level role offered in accordance with candidate’s experience, qualifications and internal team equity.

The Buffalo Bills, LLC are proud to be an Equal Opportunity Employer and do not discriminate based upon race, color, religion, gender, national origin, sexual orientation, gender identity, gender expression, age, disability status, protected veteran status, or any other characteristic protected by law.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.