COMPANY BACKGROUND

Founded in 1959, the Buffalo Bills are one of the most storied franchises in the National Football League (NFL). The Bills have won the AFC East division title the last five years, as well as won two American Football League (AFL) Championships (1964-1965), and an NFL record four straight AFC Championships (1990-1993) that included four trips to the Super Bowl. Located in Orchard Park, New York, the Bills are proud to be a member of the Western New York Community for more than 55 years.

Terry and Kim Pegula purchased the Buffalo Bills in 2014 and are only the second owners in the team’s history.  Terry Pegula rose from humble beginnings to become one of the most respected leaders in the energy industry, and the Pegula’s are one of the few professional sports owners to operate franchises in multiple sports, also owning the Buffalo Sabres (NHL), Buffalo Bandits (NLL), and Rochester Americans (AHL).

The Buffalo Bills are building a new stadium which will open in 2026, and are excited to be building the future while fostering a championship culture. Our HEART values, hard work, energy, accountability, respect, and team, are at the forefront of everything we do for our fans, community, employees, and team.

Position Summary

The Buffalo Bills IT department is seeking a versatile and proactive IT Support Specialist to manage and support our Microsoft 365 environment, Apple device infrastructure, and day-to-day IT operations. This role is essential to maintaining a secure, productive, and responsive technology environment across the organization.

Key Responsibilities

End-User Support & Helpdesk Operations

• Receive, evaluate, and prioritize incoming IT support requests.
• Provide Tier 1–3 helpdesk support and resolve issues to end-user satisfaction.
• Monitor and respond quickly to requests received through the IT helpdesk.
• Assist with onboarding of new users, including workstation setup and account provisioning.
• Install, test, configure, and upgrade workstations, peripheral equipment, and software as required.
• Modify configurations, utilities, and software settings for local workstations.
• Manage PC setup and deployment for new employees using standard hardware, images, and software.
• Maintain inventory of all IT equipment, software, and licenses.
• Document internal procedures and policies

Apple Device Management

• Design, implement, and maintain Jamf Pro for macOS/iOS device management including enrollment, configuration profiles, and app deployment.
• Provide Tier 2/3 support for macOS-related issues and oversee OS and firmware updates.
• Create and maintain documentation and deliver training to IT staff and end-users.
• JAMF 100/200/300 certifications are a plus.

Microsoft 365 & Azure AD

• Design, configure, and maintain Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive for Business, and Teams.
• Support and manage Azure AD and on-prem Active Directory environments, including user/group management, security, and group policies.
• Participate in the implementation of security controls such as multi-factor authentication, conditional access, and data loss prevention.

Additional Technologies

• Experience with IP telephony (Cisco Systems) and AV systems (BrightSign) is highly desirable.

REQUIREMENTS

• Bachelor’s Degree in computer science required
• 2 -4 years prior work experience preferred
• Highly self-motivated and directed; detail-oriented with strong communication skills
• Able to organize, plan, prioritize and execute tasks in a high-pressure environment
• Ability to work effectively with clients and other technical staff
• Experience working in a team-oriented, collaborative environment
• Must be available to work flexible hours, including evenings, weekends and holidays
• This is not a remote position. The role requires being in the office every day.

Additional Info:

• Proven experience in IT support and systems administration.
• Strong understanding of Microsoft 365, Azure AD, and Active Directory.
• Hands-on experience with Jamf Pro and Apple device management.
• Excellent troubleshooting, documentation, and communication skills.
• Ability to work independently and collaboratively within a team.
• COMPTIA certifications (e.g., A+, Network+, Security+) are a plus.
• Any other relevant IT certifications are also considered a plus.

Compensation: 

• The salary range for this role will be between $55,000 - $62,000. Please note, salary will be based on the successful candidate’s experience, qualifications and internal team equity.

Benefits and Incentives:

•  Medical Plans: Comprehensive and affordable medical plan options; fully paid dental, short and long-term disability, and life insurance; supplemental vision care and critical illness coverage.
• Investments: 401(K) with employer matching; discretionary annual employer defined contribution
• Paid Time Off: Generous paid time off including vacation, sick, holidays, volunteer time, diversity awareness days, paid parental leave
• Bills Experience: deeply discounted employee season tickets and paid parking; discount on team store merchandise
• Wellness: onsite fitness facilities and employee cafeteria
• Bills Culture: we offer many social and community volunteer events as well as learning and development growth opportunities

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.