Company Background

Founded in 1959, the Buffalo Bills are one of the most storied franchises in the National Football League (NFL). The Bills have won the AFC East division title the last five years, as well as won two American Football League (AFL) Championships (1964-1965), and an NFL record four straight AFC Championships (1990-1993) that included four trips to the Super Bowl. Located in Orchard Park, New York, the Bills are proud to be a member of the Western New York Community for more than 55 years. Terry and Kim Pegula purchased the Buffalo Bills in 2014 and are only the second owners in the team’s history.  Terry Pegula rose from humble beginnings to become one of the most respected leaders in the energy industry, and the Pegulas are one of the few professional sports owners to operate franchises in multiple sports, also owning the Buffalo Sabres (NHL), Buffalo Bandits (NLL) and Rochester Americans (AHL). The Buffalo Bills are building a new stadium which will open in 2026, and are excited to be building the future while fostering a championship culture. Our HEART values, hard work, energy, accountability, respect, and team, are at the forefront of everything we do for our fans, community, employees, and team.

SUMMARY

The Elevator Operator is responsible for assisting guests with safe and efficient transportation between stadium levels. Serving as a friendly and knowledgeable presence, this role greets guests, provides clear directions, and assists in maintaining accessibility and safety standards. As part of the role, Elevator Operators provide all guests with a safe, clean, comfortable, and family-friendly environment while visiting Highmark Stadium.

SPECIFIC JOB DUTIES:

• Greet guests upon arrival, providing a friendly welcome while ensuring proper tickets or credentials for access.
• Transport guests between stadium levels while providing clear information regarding elevator access and stadium wayfinding.
• Monitor assigned areas to support guest safety, comfort and enjoyment, and report issues to Event
• Resolve guest concerns and situations effectively in conjunction with Stadium Security and Guest Experience Supervisors.
• Promote and share information about Fan Experience programs offered in the stadium.
• Assist guests with accessible service transportation communication, demonstrating a clear understanding of services provided.
• Perform additional duties as assigned.

MINIMUM QUALIFICATIONS:

• Strong communication skills.
• Professional, personable, and service-oriented demeanor
• Quick learner: ability to adapt to different situations.
• Team-oriented mindset
• All applicants must be 18 years of age or older and successfully pass a background check.

PREFERRED SKILLS:

• Prior customer service experience.
• Ability to understand and utilize technology, including, but not limited to Smartphones (both iPhone & Android devices), Laptops & Radios.

PHYSICAL REQUIREMENTS:

• Ability to stand and sit for 6 hours or more
• Ability to work indoors and outdoors in varying weather conditions.
• Ability to work effectively in a high-noise environment.
• Ability to verbally communicate with fans, staff, and partners.
• Ability to navigate large venue spaces.

JOB EXPECTATIONS:

• Attend mandatory training classes, all Buffalo Bills home games and additional events as required.
• Ability to work in a fast paced, high stress environment.
• Must have reliable transportation to and from Highmark Stadium.
• Must be able to work weekends, nights and holidays when required.

COMPENSATION:

This role pays $18.00 an hour

The Buffalo Bills retain the right to change this job description at any time.

The Buffalo Bills, LLC are proud to be an Equal Opportunity Employer and do not discriminate based upon race, color, religion, gender, national origin, sexual orientation, gender identity, gender expression, age, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.