Company Background

Founded in 1959, the Buffalo Bills are one of the most storied franchises in the National Football League (NFL). The Bills have consecutively participated in the postseason for the last seven year, as well as won two American Football League (AFL) Championships (1964-1965), and an NFL record four straight AFC Championships (1990-1993) that included four trips to the Super Bowl. Located in Orchard Park, New York, the Bills are proud to be a member of the Western New York Community for more than 55 years.

Terry and Kim Pegula purchased the Buffalo Bills in 2014 and are only the second owners in the team’s history.  Terry Pegula rose from humble beginnings to become one of the most respected leaders in the energy industry, and the Pegulas are one of the few professional sports owners to operate franchises in multiple sports, also owning the Buffalo Sabres (NHL), Buffalo Bandits (NLL) and Rochester Americans (AHL).

The Buffalo Bills are building a new stadium which will open in 2026, and are excited to be building the future while fostering a championship culture. Our HEART values, hard work, energy, accountability, respect, and team, are at the forefront of everything we do for our fans, community, employees, and team.

POSITION SUMMARY

The Buffalo Bills are looking for a part-time Customer Experience Representative within the Member Experience department of the Ticket Office. This position is dedicated to the efficient servicing of all inbound requests from fans throughout the year via phone, email, online chat and at in-person events at Highmark Stadium. Positions are paid $16.00 per hour, working up to 28 hours per week. This role requires shifts on weekends, evenings and holidays.

PRIMARY RESPONSIBILITIES

• Provide excellent front line customer service to guests over the phone, email, chat and in-person
• Assist Member Experience, Club Member Experience and Premium Experience staff with building relationships with current Season Ticket Members
• Assist Ticket Sales staff with lead distribution and inbound sales
• Resolve customer complaints, questions and inquiries in a fast-paced environment
• Understanding of policies, rules and regulations at Highmark Stadium
• Other duties within the Ticket Office as assigned

REQUIREMENTS

• Must have a GED or high school diploma
• Current pursuit of or recently completed Bachelor’s or Master’s degree in Sport Management, Marketing, Business Administration or related fields preferred
• Previous experience in customer service preferred
• Must be available to work all Buffalo Bills home games at Highmark Stadium and a variety of shifts including days, evenings, weekends, and holidays
• Ability to work as a member of a team
• Strong computer skills and knowledge of Ticketmaster systems and Microsoft Dynamics CRM preferred
• Ability to communicate effectively with focus of delivering exceptional customer service
• Ability to perform in a fast-paced environment
• Problem solving skills
• Punctuality and reliability

PHYSICAL REQUIREMENTS:

• Remaining in stationary position, often standing or sitting for prolonged periods
• Working in outdoor elements that include high temperatures, low temperatures, wind, rain, and snow
• Working in a noisy environment
• Movements that include bending, kneeling, squatting, throwing, pushing, pulling
• Ability to work in a fast-paced environment.

COMPENSATION: 

This role pays $16.00 an hour.

The Buffalo Bills retain the right to change this job description at any time.

The Buffalo Bills, LLC are proud to be an Equal Opportunity Employer and do not discriminate based upon race, color, religion, gender, national origin, sexual orientation, gender identity, gender expression, age, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.