Company Background

Founded in 1959, the Buffalo Bills are one of the most storied franchises in the National Football League (NFL). The Bills have won the AFC East division title the last five years, as well as won two American Football League (AFL) Championships (1964-1965), and an NFL record four straight AFC Championships (1990-1993) that included four trips to the Super Bowl. Located in Orchard Park, New York, the Bills are proud to be a member of the Western New York Community for more than 55 years.

Terry and Kim Pegula purchased the Buffalo Bills in 2014 and are only the second owners in the team’s history.  Terry Pegula rose from humble beginnings to become one of the most respected leaders in the energy industry, and the Pegulas are one of the few professional sports owners to operate franchises in multiple sports, also owning the Buffalo Sabres (NHL), Buffalo Bandits (NLL) and Rochester Americans (AHL).

The Buffalo Bills are building a new stadium which will open in 2026, and are excited to be building the future while fostering a championship culture. Our HEART values, hard work, energy, accountability, respect, and team, are at the forefront of everything we do for our fans, community, employees, and team.

SUMMARY:

The Buffalo Bills are looking to hire new Account Executives to the Ticket services team. These roles are responsible for developing and maintaining relationships with Club, Premium and Member experience by providing a high level of service and positive touchpoints.. 

PRIMARY RESPONSIBILITIES

• Develop, grow and manage positive client relationships with assigned accounts through proactive communication - outbound calls, personalized emails/letters and in person visits during games and events.
• Manage and execute the renewal and retention of assigned accounts to achieve renewal revenue and touchpoint goals.
• Manage the service needs of assigned accounts in a timely and professional manner. Respond and resolve customer complaints, inquiries and requests.
• Provide day-to-day customer support, answering calls/e-mails from customers.
• Assist with planning and execution of Member events, gifting, benefits fulfillment and ticket presales.
• Process and fulfill ticket orders and invoice payments as needed.
• Assist with ticket operations and database management as needed.
• Maintain detailed records and data using Archtics and Microsoft Dynamics CRM.
• Other duties as assigned.

REQUIREMENTS:

• Bachelor’s Degree in sports management, business administration or related field.
• One to three years prior work experience in sports or entertainment is preferred
• Archtics and Microsoft Dynamics CRM experience and knowledge a plus.
• Detail oriented, organized, motivated and strong time management skills.
• Excellent communication and customer service skills.
• Ability to develop and maintain strong relationships with internal and external customers.
• Ability to multitask, prioritize and complete tasks in a high-pressure environment.
• Availability to work evenings, holidays and weekends.
• Ability to react and respond to immediate needs while managing day-to-day activities

PHYSICAL REQUIREMENTS:

• Working in outdoor elements that include high temperatures, low temperatures, wind, rain, and snow.
• Remaining in stationary position, often standing or sitting for prolonged periods
• Working in a noisy environment
• Movements that include bending, kneeling, squatting, throwing, pushing, pulling

•  Medical Plans: Comprehensive and affordable medical plan options; fully paid dental, short and long-term disability, and life insurance; supplemental vision care and critical illness coverage.
• Investments: 401(K) with employer matching; discretionary annual employer defined contribution
• Paid Time Off: Generous paid time off including vacation, sick, holidays, volunteer time, diversity awareness days, paid parental leave
• Bills Experience: deeply discounted employee season tickets and paid parking; discount on team store merchandise
• Wellness: onsite fitness facilities and employee cafeteria
• Bills Culture: we offer many social and community volunteer events as well as learning and development growth opportunities

COMPENSATION: 

• The salary range for this role will be between $49,920 - $64,480 plus variable pay. Salary will be based on the level role offered in accordance with candidate’s experience, qualifications and internal team equity.

The Buffalo Bills, LLC are proud to be an Equal Opportunity Employer and do not discriminate based upon race, color, religion, gender, national origin, sexual orientation, gender identity, gender expression, age, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.