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Job Summary
The Cleveland Browns are seeking a driven and enthusiastic individual to join our team as an IT Intern. As part of our team, you will play a crucial role in supporting our fans, staff, and coaches by providing exceptional technological support both onsite and remotely. We are looking for someone who is passionate about technology, possesses strong problem-solving skills, and can work both independently and collaboratively in a fast-paced environment. Excellent communication skills are essential, as you will be interacting with various stakeholders, including executives, managers, and coaches. The ability to prioritize tasks and manage multiple projects simultaneously is key. This role will serve as the primary point of contact for all Front Office technology support inquiries and issues, ensuring a seamless experience for all users.
Job Responsibilities
- Provide first and second level technical support to staff in a timely manner.
- General IT Knowledge - Installing and configuring computer hardware, software, and printers.
- Laptop and desktop troubleshooting (Windows and Mac).
- Provide A/V support where and when as needed.
- Setup and tear down of event related functions as needed.
- Provide mobile device support with iOS, Android, and Microsoft products.
- Troubleshoot network communication issues and end user network connectivity.
- IT support at various locations including Huntington Bank Field (HBF) and CrossCountry Mortgage Campus (CCM).
- Help desk support and event support which may include nights and weekends.
- Creates technical documentation of support issues and user guides.
Required Skills and Qualifications:
- Currently enrolled or completed in a relevant degree program (e.g., Information Technology, or related field).
- Strong understanding of computer hardware, software, and networking fundamentals.
- Basic knowledge of operating systems (e.g., Windows, MacOS, Linux) and productivity tools.
- Excellent problem-solving skills.
- Strong communication, customer service and interpersonal skills.
- Ability to work independently and collaboratively in a team environment.
- Willingness to learn and adapt in a dynamic environment.
Preferred Skills and Qualifications:
- Coursework or experience in areas such as cybersecurity, network administration, or database management.
- Experience with ticketing systems (e.g. ServiceDesk Plus).
- Familiarity with Active Directory, Office 365, and remote support tools (e.g. NinjaRMM).
- Previous internship or relevant work experience in IT support.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
