Cleveland Browns

Cleveland Browns

Guest Services Team Member - Cleveland Browns (Cleveland · OH)

Cleveland Browns Jobs
Jobs in Cleveland · OH
Facility Operations/Event Staff: Facility/Venue Management
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"To bring people together for the excitement of Cleveland Browns football and enhance their experience by providing the best quality service in a clean, safe environment."
 

The Cleveland Browns Guest Services Department is seeking people interested in part-time/seasonal employment at FirstEnergy Stadium. Our game day Team Members play a pivotal role in creating the best possible experience for our guests, from the moment they enter the Stadium until the moment they depart. We are looking for friendly, outgoing, self-motivated people who can provide top notch customer service to each of our guests. Positions start with a salary of $14.50/hour, and are listed below along with the online application. If you want to be a part of the excitement at FirstEnergy Stadium, apply today!


JOB DESCRIPTION

Essential Functions:

​• Greet and welcome guests as they enter FirstEnergy Stadium.

• Provide excellent customer service to enhance the fan experience.

• Proactively assist guests with any questions or concerns they may have.

• Understand and enforce all FirstEnergy Stadium policies and procedures.

• Provide guests with accurate directions to and from stadium locations such as seating areas and restrooms.

• Must be attentive to guests' needs, have full knowledge of all policies, services and facility locations.

• Report any and all incidents to Supervisor.

• Thank guests for attending as they leave.


Positions:

Elevator Operator – Team Members will transport guests to the appropriate level of the Stadium​.

• Check all guests' tickets and/or credentials to ensure that they reach the proper area of the Stadium.

• Understand and implement FirstEnergy Stadium elevator policies.

Greeter – Team Members will enthusiastically greet guests and screen for access privileges.

• Check ticket of guests to verify they are in the correct area and direct to the appropriate location.

• Properly scan each guest's ticket to ensure that they have access to the Club Level.

Guest Relations Team Member – Team Members will provide assistance to all guests through extensive knowledge of FirstEnergy Stadium policies and procedures.

• Resolve guest complaints and conflicts effectively.

• Proactively assist guests with any questions and/or comments.

Suite Attendant – Team Members will provide customer service to our Suite Guests and check tickets and credentials to verify access to Suite Level.

• Monitor assigned area and proactively assist guests.

• Perform pre/post event Suite checks.

Usher – Team Members are responsible for monitoring crowd behavior and taking steps to ensure that each guest may enjoy the event without disruption from others.

• Assist guests in locating assigned seats.

• Keep the aisles and walkways clear of guests.

• Conduct aisle walks throughout the game to monitor crowd behavior and look for any problems in assigned area.

• Be proactive in assigned areas and enforce the Fan Code of Conduct.

Mobility Assistance Team Member – Team Members are responsible for transporting guests to and from their assigned seats.

• Ensure guest comfort and safety at all times.

Surveyor – Team Members are responsible for surveying guests of FirstEnergy Stadium.

• Database the responses from guests of FirstEnergy Stadium regarding their game day experience.


Qualifications:

​• Must be at least 18 years old

• Excellent customer service skills

• Quick learner

• Strong interpersonal and communication skills

• Ability to project an approachable, professional attitude at all times

• Ability to walk up and down stairs and stand in one place for long periods of time

• Must present a neat, well-groomed appearance

• Must be able to work indoors and outdoors in all weather conditions

• Must have reliable transportation to and from FirstEnergy Stadium

• Must be able to work weekends, nights and holidays when required

• Must be able to work all 10+ Cleveland Browns home games

• Must be able to pass criminal background check and a drug test