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Guest Services Team Member - Cleveland Browns (Cleveland · OH)

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Facility Operations/Event Staff: Event Guest Relations
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"To bring people together for the excitement of Cleveland Browns football and enhance their experience by providing the best quality service in a clean, safe environment."
 
 The Cleveland Browns Guest Services Department is seeking people interested in part-time/seasonal employment at FirstEnergy Stadium. Our game day Team Members play a pivotal role in creating the best possible experience for our guests, from the moment they enter the Stadium until the moment they depart. We are looking for friendly, outgoing, self-motivated people who can provide top notch customer service to each of our guests. Positions start with a salary of $13/hour, and are listed below along with the online application. If you want to be a part of the excitement at FirstEnergy Stadium, apply today! 

JOB DESCRIPTION
Essential Functions: 
  • Greet and welcome guests as they enter FirstEnergy Stadium. 
  • Provide excellent customer service to enhance the fan experience. 
  • Proactively assist guests with any questions or concerns they may have. 
  • Understand and enforce all FirstEnergy Stadium policies and procedures. 
  • Provide guests with accurate directions to and from stadium locations such as seating areas and restrooms. 
  • Must be attentive to guests' needs, have full knowledge of all policies, services and facility locations. 
  • Report any and all incidents to Supervisor. 
  • Thank guests for attending as they leave. 

Positions:
Elevator Operator 
  • Team Members will transport guests to the appropriate level of the Stadium​. 
  • Check all guests' tickets and/or credentials to ensure that they reach the proper area of the Stadium. 
  • Understand and implement FirstEnergy Stadium elevator policies. 

Greeter 
  • Team Members will enthusiastically greet guests and screen for access privileges. 
  • Check ticket of guests to verify they are in the correct area and direct to the appropriate location. 
  •  Properly scan each guest's ticket to ensure that they have access to the Club Level. 

Guest Relations Team Member 
  •  Team Members will provide assistance to all guests through extensive knowledge of FirstEnergy Stadium policies and procedures. 
  • Resolve guest complaints and conflicts effectively. 
  • Proactively assist guests with any questions and/or comments. 

Suite Attendant 
  • Team Members will provide customer service to our Suite Guests and check tickets and credentials to verify access to Suite Level.
  • Monitor assigned area and proactively assist guests. 
  • Perform pre/post event Suite checks. 

Usher 
  • Team Members are responsible for monitoring crowd behavior and taking steps to ensure that each guest may enjoy the event without disruption from others. 
  • Assist guests in locating assigned seats. 
  • Keep the aisles and walkways clear of guests. 
  • Conduct aisle walks throughout the game to monitor crowd behavior and look for any problems in assigned area. 
  • Be proactive in assigned areas and enforce the Fan Code of Conduct. 

Mobility Assistance Team Member
  • Team Members are responsible for transporting guests to and from their assigned seats. 
  • Ensure guest comfort and safety at all times. 

Surveyor
  • Team Members are responsible for surveying guests of FirstEnergy Stadium. 
  • Database the responses from guests of FirstEnergy Stadium regarding their game day experience. 

Qualifications:
 
  • Must be at least 18 years old 
  • Excellent customer service skills 
  • Quick learner 
  • Strong interpersonal and communication skills 
  • Ability to project an approachable, professional attitude at all times 
  • Ability to walk up and down stairs and stand in one place for long periods of time 
  • Must present a neat, well-groomed appearance 
  • Must be able to work indoors and outdoors in all weather conditions 
  • Must have reliable transportation to and from FirstEnergy Stadium 
  • Must be able to work weekends, nights and holidays when required 
  • Must be able to work all 10+ Cleveland Browns home games 
  • Must be able to pass criminal background check and a drug test