Position: Craft Culinary Concepts, Human Resources – Full Time/Exempt

Department: Human Resources

Reports to: Craft Culinary Concepts, General Manager and Arizona Cardinals Football Club Vice President, People Operations

Location: State Farm Stadium (Glendale, AZ)

Format: In-person 

NOTE: This position is with the Arizona Cardinals event services affiliate, Craft Culinary Concepts. 

Craft Culinary Concepts Organizational Summary:   

The talented team at Craft Culinary Concepts brings their top tier service and management to leading stadiums, sports venues, cultural attractions and music venues across the nation. These custom tailored experiences range from corporate events, weddings, festivals, professional sports games all the way up to the Super Bowl! The culture of Craft Culinary Concepts starts with the leadership team and the commitment to our mission statement, "Making service a priority by putting the guest experience at the heart of everything we do."

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Job Summary:

The Human Resources Manager will partner with the Vice President, People Operations and General Manager(s) to oversee Human Resources for Craft Culinary Concepts focusing on employee lifecycle management. This position will partner with leadership to ensure the organization's talent needs are met, including recruiting, retention, and performance management. The role is essential in cultivating a positive work environment while ensuring that HR services align with broader organization and people team objectives.

Primary Job Duties:

The Craft Culinary Concepts Manager, Human Resources role will have the daily responsibilities including, without limitation, to the following:

• Develop, oversee, and report on incident/injury management strategies, ensuring that incidents are addressed effectively, with clear reporting mechanisms in place to ensure compliance, improve processes, and maintain a safe work environment
• Offer guidance and support to employees, helping them navigate workplace processes and enhance their overall experience
• Foster positive employee relations by addressing inquiries and promoting a collaborative and supportive work environment
• Maintain HR Information System (HRIS) records, ensuring accurate data entry and reporting to support HR operations and decision-making
• Perform regular on-site visits to all food and beverage locations to support workforce needs, ensure HR policy compliance, address employee relations matters, and reinforce a consistent, positive workplace culture across all facilities
• Stay up to date on HR compliance and regulatory initiatives, ensuring adherence to federal, state, and local laws and reporting requirements
• Oversee various leave of absence and accommodation programs, including FMLA, workers' compensation, and parental leave, ensuring compliance and smooth transitions
• Drive initiatives surrounding strategic Organizational and People Team objectives including the development and implementation of The Craft Way
• Assist with content creation for People Operations Initiatives that align with The Craft Way, such as leadership development and team member website portal
• Available at major events to help answer any questions, concerns, or team member issues that may arise
• Develop and implement creative recruitment strategies to attract a diverse range of both new and experienced talent, while providing a smooth and engaging candidate experience throughout the application and onboarding processes, ensuring they feel fully prepared and excited for their first day
• Oversee People Operations team providing support when needed for administrative tasks, recruiting, onboarding, payroll, etc.
• Ensure responding to employee inquiries, employment verifications, unemployment claims, garnishments, workers compensation claims, etc. within the required timeframe
• Manage the full cycle of recruitment and onboarding, including offer letters, background checks, training, I-9’s, E-Verify, food and beverage requirements, and orientation, while ensuring a smooth offboarding process when necessary
• Ensure the timely and accurate processing of payroll including hourly timesheets, salaries, garnishments, etc.
• Other duties as assigned

Qualifications/Requirements

• Education:  Bachelor’s Degree in HR Management, a related field, or equivalent work experience
• Experience: At least five (5) years of human resources management experience with a strong background in employee relations, compliance, performance management, payroll, employee relations, incident management, and talent development 
• SHRM-CP or PHR certification preferred
• Experience with UKG Pro preferred
• Experience in food and beverage, hospitality, and/or events industry
• Experience supporting a healthy culture within an organization to include collaboration across teams and departments
• Ability to effectively work in a fast-paced environment with multiple competing priorities that require strong project management, decision-making capabilities, and flexibility
• Can communicate effectively with all individuals across the organization
• Maintains the highest level of confidentiality and sensitivity to all HR Related matters and information
• Must have reliable transportation and a valid driver’s license
• Available to work on event days including nights, weekends, and holidays
• Must attain a valid County Food Handler’s Card on file with Craft and in your possession for each event worked
• Must be able to stand and exert well-paced mobility for periods of up to eight (8) hours in length
• Ability to lift up to 20-30 pounds
• Ability to work in temperature fluctuations and around excessive noise
• Must complete all pre-employment forms and successfully pass a background check

Craft Culinary Concepts Benefits/Perks Summary:

Craft Culinary Concepts has developed a comprehensive benefits package that provides economic and inclusive benefits to full-time employees. The Craft Culinary Concepts benefits offer care, protection, and support for employees and their loved ones. The Craft Culinary Concepts organization encourages an environment that is conducive to living a healthy, productive, and flexible lifestyle.

Benefits and Perks include, but are not limited to:

• Health, Dental, and Vision Insurance options; effective the first day of hire
• 401 (k) retirement option with employer match contribution
• Paid Time Off Accruals (including sick time accruals)
• Paid Time Off for most Federal holidays
• Time off for Maternity, Paternity, Military, and Bereavement
• MDLIVE: 24/7 medical support
• Daily free lunch

Craft Culinary Concepts is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.