Position: Gameday Partner, Relationship Associate - Part Time/Non-Exempt

Department: Community Relations

Reports to: Executive Director, Arizona Cardinals Community Relations

Location:  State Farm Stadium (Glendale, AZ)

Format: In-person 

Note: Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa.

Cardinals Organizational Summary:   

The Arizona Cardinals Football Club is a professional football team within the National Football League (NFL). We compete in the National Football Conference (NFC) West division and call State Farm Stadium, in Glendale, Arizona, our home.

As one of the oldest pro football franchises in the U.S., the Club has established itself as a sport and cultural hallmark within Arizona, as well as a trailblazer for diversity, equity, inclusion, and belonging (DEIB) initiatives and firsts around the League.  Our vision is to build a leading sports organization that competes for championships, drives business results, creates loyal fans, develops proud employees, and inspires hope in our community. We are relentless in our pursuit of greatness on and off the field, while positively impacting our people, our fans, and our community.

If you want to join an organization that values putting the team first, doing what is right, growing with positivity, valuing every voice, while driving performance, we would love for you to join our team. Learn more about the Arizona Cardinals and see what’s happening  . 

Summary:

The Gameday Partner, Relationship Associate is responsible for helping welcome partner and community members volunteering during Cardinals home games at State Farm Stadium.  The primary goal of the staff is to help volunteers get checked in, educated and familiar with the Stadium, how to best fulfill their service, get trained on equipment or tools to be used, and where to go for questions or issues.

Staff must be present at least a half hour before car parks open to receive location assignments.  Staff are responsible for the safe return of any equipment or tools volunteers utilized.  Staff members will need to have strong customer service skills when interacting with partner or community volunteers.

Primary Job Duties:

The Gameday Partner, Relationship Associate, will have the daily responsibilities, without limitation, to include the following:

• Helping to welcome volunteers.
• Educate volunteers about locations, assignments, and any equipment/tools. 
• Ensure volunteers are aware of rules, policies and best practices associated with their service. 
• Effectively handle any issues that might arise from volunteers. 
• Other duties as assigned.

Qualifications/Requirements:

• Education: GED/High School Diploma
• Experience: At least 1-2 years of experience in customer service
• Excellent customer service skills to interact with guests and address their needs
• Strong verbal communication skills to convey information and recommendations effectively
• Experience using handheld electronic device (tablet/smartphone) preferred
• Experience using Microsoft operating system on a Personal Computer preferred
• Flexibility to work evenings, weekends, and holidays; hours may vary depending on business needs
• Must complete all pre-employment forms and successfully pass a background check.

The Arizona Cardinals Football Club is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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Equal Opportunity Employer
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