Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 276 guest rooms, including 10 Villas with 48 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner.

This position is responsible for ensuring that all work performed by the Housekeeping Department in guest rooms and public areas exceeds expected standards of cleanliness and consistency.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Functions:

• Inspect guest rooms and public areas to ensure that employees maintain high-quality standards. Follow established procedures on cleaning, safety guidelines, and customer service. *
• Provide training to all housekeeping team members. Monitor staff activity to ensure safe work practices. Address staff performance issues and provide ongoing feedback. *
• Respond to guest requests and complaints in a timely and professional manner. Collaborate with maintenance and front desk teams to address hotel and guest needs. *
• Assist with overseeing the day-to-day housekeeping operation including performing administrative tasks related to housekeeping operations and participating in opening and turndown shift rotation. *
• Assist with logging, tracking, and shipping guest lost and found. *
• Perform other duties as assigned

Qualifications:

• Completion of high school or GED -
• Must be 18 years of age or older.
• 1 years of experience in lieu of education.
• Industry Experience - Hospitality/Tourism, Housekeeping
• Minimum of 1 year(s) of experience.
• Minimum of 1 year(s) of supervisory experience.
• Must have a valid driver’s license

Knowledge, Skills, and Abilities

• Strong leadership and organizational abilities
• Good problem-solving skills and the ability to handle guest issues professionally
• Integrity and a customer-focused mindset
• Professional image representative of company image
• Must be detail-oriented
• Excellent communication and interpersonal skills
• Knowledge of cleaning techniques, materials, and equipment
• Ability to train and motivate a diverse team

Job Demands

• Walking: constant (>67%)
• Standing: constant (>67%)
• Sitting: constant (>67%)
• Bending: constant (>67%)
• Stooping: constant (>67%)
• Hand-Eye Coordination: constant (>67%)
• Finger Dexterity: constant (>67%)
• Reaching Over: frequent (34-66%)
• Reaching Forward: constant (>67%)
• Lifting: constant (>67%) Weight: 50 lbs
• Climb Stairs: constant (>67%) Height: 50 ft
• Climb Ladders: frequent (34-66%)
• Pushing: constant (>67%) Weight: 50 lbs
• Pulling: constant (>67%) Weight: 50 lbs
• Must be willing to work a flex schedule that includes different shift start and end times. Shifts include: 8:00 AM - 4:30 PM; 9:00 AM - 5:30 PM; 10:00 AM - 6:30 PM; and 2:00 - 11:00 PM. Weekends and holidays included. Days off will vary week to week
• This job requires a good sense of vision (either corrected or uncorrected). Visual ability to operate moving equipment such as a car, truck, golf carts, etc.
• This job regularly requires verbal communication of detailed information to others either by phone or in person.
• This job requires the visual ability to view work at distances of approximately 5 feet (operation and adjustment of machinery).
• This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).
• Substantial movements of the wrists, hands, and/or fingers (Repetitive motion).
• This job is subject to atmospheric conditions. One or more of the following conditions may affect the respiratory system or the skin: fumes, odors, dust, mists, gases, or poor ventilation.
• This job is subject to hazards that may include a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical currents, working on scaffolding and high places, exposure to high heat, or exposure to chemicals.
• This job is subject to extreme heat. Temperatures may be above 100° for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity.
• This job is subject to extreme cold. Temperatures can be below 32° for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity.
• This job is subject to environmental conditions with activities occurring both inside and outside.
• This job is subject to outside environmental conditions with no effective protection from the weather.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.