Hershey Entertainment & Resorts Company (HE&R) is an award-winning entertainment & hospitality organization with properties including: Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, Restaurants, and more. Our team members share a common goal of upholding the legacy of our founder, Milton S. Hershey, while striving to live by our company's Core Values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others. Hershey Entertainment & Resorts is committed to cultivating diversity, equity, and inclusion in our workforce, marketplace, and community, and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School.

The Technology Services Specialist is responsible for providing support and handling the daily operations of the Hershey Entertainment and Resorts Technology Services Team. The Technology Services team is responsible for deploying and maintaining the technology our end users interact with on a daily basis.  This includes PCs/laptops, peripherals, printers, conference room equipment, mobile devices, credit card devices and point of sale devices. They will follow and maintain various policies and procedures to ensure they are current and accurate. 

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Functions (Items marked with an asterisk are essential functions of this position):

• Work with vendors for hardware warranty claims, business unit specific software questions and software license management.*

• Utilize the endpoint management system to maintain and track our hardware and software inventory, PC images, software deployments and manage mobile devices.*

• Respond to and restore escalated user issues in accordance with Service Level Agreements. Seek help from other teams within the Information Technology department when necessary.*

• Research and provide quotes to users for new hardware and software requests.*

• Assist with resolving vulnerabilities, patching issues and software updates for end user devices. Track the life cycle of our assets to ensure they are current and have the latest security patches and software updates*

• Serve as a technical resource for various projects that require help from the Technology Services team.*

• Receive and process purchases for new hardware and software.*

• Follow, learn and update the Technology Services policies, procedures and standards.*

• Perform other duties as assigned.

Qualifications:

• Minimum of 1 years of related experience.

• 18 years of age or older.

• Pre-Employment - Microsoft Certified Associate in Modern Desktop Administration or ITIL Foundation v4.0 or CompTia A+ (desired)

• Must have a valid Drivers' License

• Associate’s degree - Information Management, Information Systems, Information Technology

• Relevant work experience can be substituted for education - 1 years

Additional Qualifications:

• Skilled in the use of Microsoft Office applications, including Excel and Word.

• Proficient working with details on a daily basis for prolonged periods of time.

• Knowledgeable in Windows OS, MacOS, iOS and Android operating systems

Physical Demands & Working Conditions

• While performing the duties of this job, the employee is required to:

• Climbing Ladders Occasional (<33%)

• Reaching Forward Occasional (<33%)

• Climbing Stairs Occasional (<33%) (ft maximum height)

• Lifting Occasional (<33%) (50lbs maximum weight)

• Reaching Overhead Occasional (<33%)

• Finger Dexterity Occasional (<33%)

• Hand/Eye Coordination Occasional (<33%)

• Stooping Occasional (<33%)

• Bending Occasional (<33%)

• Sitting Occasional (<33%)

• Standing Occasional (<33%)

• Walking Occasional (<33%)

• This job requires a good sense of vision (either corrected or uncorrected). Visual ability to operate moving equipment such as a car, truck, golf carts, etc.

• This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).

• This job regularly requires verbal communication of detailed information to others either by phone or in person.

• Must be able to speak and read the English language.

• Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion).

• The position is subject to both environmental conditions. Activities occur inside and outside.

• The position is subject to environmental conditions. Protection from weather conditions but not necessarily from temperature changes.

• Normal work schedule is Monday through Friday (business hours), but based on operating needs, you must be able to work a flexible schedule including days, evenings, weekends and holidays. Required to be part of after-hours on-call support rotation for week long durations.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment & Resorts is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.