Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 326 guest rooms, including 19 Villas with 98 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner.

The Restaurant Manager - 1933 is responsible for overseeing the management and administration of food and beverage operations during lunch, dinner, and Sunday brunch in a 4 star/diamond dining environment, as well as for Poolside and the Villa Concierge Lounge at The Hotel Hershey.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Items marked with an asterisk are essential functions of this position):

• Interview, hire, schedule, train, and motivate staff. Ensure that all pre and post-service line-ups are executed daily. Set goals and assist in goal setting of direct reports. *

• Forecast revenue and expenses. Monitor and control labor and supply costs in order to optimize profit and adhere to budgets. Complete payroll information and monitor labor reports.*

• Provide hands-on leadership on the floor and respond to customer concerns. Monitor service, guest satisfaction, and the correct flow of service in the restaurant.*

• Enforce sanitary practices for food handling and general cleanliness in order to maintain safety, health, and sanitation standards.*

• Oversee 1933 R&T wine program and mixology program, including making recommendations to the Beverage Manager of wines for the restaurant wine list. Maintain inventory on Uptown Network*

• Order beverages and maintain inventory to anticipate and ensure all supplies and materials are available for each staff member to effectively perform their job functions. 

• Communicate regularly with the Director of Restaurants and Culinary partners to proactively manage and improve service standards, marketing strategies, guest comments/concerns, and menus. 

• Oversee the setup and teardown of events at 1933 R&T, Poolside, and the Villa Concierge Lounge.

• Perform other duties as assigned.

Qualifications:

• Minimum of 5 years of related experience.

• Industry Experience - Food & Beverage. Experience working in fine dining is preferred.

• Minimum of 5 years of supervisory experience.

• 18 years of age or older.

• Post-Employment - Obtain RAMP, ServSafe Allergen, and ServSafe Manager Certifications. Must maintain certifications as a condition of continued employment.

• Bachelor’s degree

• Relevant work experience can be substituted for education - 5 years

• Must have a valid Driver’s License

Knowledge, Skills, and Abilities:

• Skilled in the use of Google Suite and Microsoft Office applications, including Excel and Word.

• Proficient working with details on a daily basis for prolonged periods of time.

• Ability to communicate effectively to ensure a supportive and inclusive team of professionals.

• Thorough and demonstrable knowledge of Food & Beverage service.

• Ability to interact in a welcoming and approachable manner with all guests and team members.

• Must embody Hershey Entertainment & Resorts core values (Devoted to the Legacy, Selfless Spirit of Service, Team Focused, Respectful of Others).

Job Demands:

While performing the duties of this job, the employee is required to:

• Climbing Ladders Occasional (<33%)

• Reaching Forward Occasional (<33%)

• Climbing Stairs Occasional (<33%) (ft maximum height)

• Lifting Occasional (<33%) (35 lbs maximum weight)

• Reaching Overhead Occasional (<33%)

• Finger Dexterity Frequent (34-66%)

• Hand/Eye Coordination Occasional (<33%)

• Bending Occasional (<33%)

• Sitting Occasional (<33%)

• Standing Constant (>67%)

• Walking Constant (>67%)

• This job requires a good sense of vision (either corrected or uncorrected). Visual ability to operate moving equipment such as a car, truck, golf carts, etc.

• This job requires the visual ability to view work at distances of approximately 5 feet (operation and adjustment of machinery).

• This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).

• This job regularly requires verbal communication of detailed information to others either by phone or in person.

• Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion).

• The position is subject to both environmental conditions. Activities occur inside and outside.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment & Resorts is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.