Join the team at Hershey Lodge, an award-winning resort best known for being warm, welcoming, and distinctly Hershey. Offering 665 guest rooms and 100,000 square feet of function space, Hershey Lodge provides convenience and comfort for families and guests of all ages. We hope you'll enjoy the sweet hospitality and iconic chocolate details around every corner.

This position is responsible for taking room service orders and coordinating reservations for The Hershey Lodge restaurants and Room Service.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Setting the standard for guest-friendly service

• Monitoring the work of service staff, including servers/runners.

• Controlling wage and supply costs

• Maintaining health, safety, and sanitation standards; and maintaining guest service and hospitality standards

• Assisting the Management team in the daily routine of being a lead in the operation

• Answering telephones and explaining menus, reservations procedures, etc

• Accurately entering guest checks into the point of sale system

• Recording dining reservations

• Inspecting room service area, equipment and vehicles for cleanliness and proper maintenance

• Completing opening and closing responsibilities, including cash control, settlement of guest charges, and accountability for financial assets

• Performing other duties as assigned

Qualifications:

• Must be at least 18 years of age or older.

• High school diploma or equivalent preferred

Knowledge, Skills, and Abilities:

• Proven guest relations, problem solving and organization skills.

• Ability to operate a point-of-sale register and calculator, perform mathematical computations, and handle cash.

• Professional image representative of property image.

Job Demands:

• Physical requirements include walking, standing, bending, stooping, pushing, lifting up to 20 pounds, finger dexterity and communicating clearly.

• Schedule will vary according to operating needs, Available Mornings/Afternoons/Evenings

• Hours include days, evenings, weekends, and holidays.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.