Be part of the opening team at Hershey Inn & Suites, the newest addition to The Official Resorts Of Hersheypark®, opening Spring 2026. Located just minutes from the Park, Hershey Inn & Suites features 130 rooms including 7 suites, complimentary continental breakfast, an indoor pool, arcade, and fitness center.

The Housekeeping Manager at Hershey Inn & Suites is responsible for overseeing the daily operations of the Housekeeping Department. This role ensures exceptional guest experiences and adherence to brand standards, while cultivating an inclusive and engaging environment for employees.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Items marked with an asterisk are essential functions of this position):

• Conduct Housekeeping interviews as required, following the hiring procedures according to HE&R. Conduct performance evaluations and provide feedback for employees; Identify opportunities for employee development. *

• Train, motivate, coach, counsel, and discipline all Housekeeping personnel according to department and company standard operating procedures. 

• Prepare schedules and manage productivity to forecast and budget guidelines. *

• Conduct daily inspections of guest rooms, public spaces, and heart-of-house areas. Ensure compliance with cleanliness and safety standards.

• Provide support to the team when needed.

• Ensure compliance with Department and HE&R operational policies and procedures as well as corporate Risk Management standards (MSDS, HazCom, OSHA, etc.) relating to the department. Maintaining retention records to HE&R standards. *

• Conduct pre-shift meetings with Guest Room Attendants, Public Area Attendants, House Persons and Supervisors. Review opening and closing shift reports, resolving any discrepancies before the end of shift. *

• Assist in maintaining a regular scheduled cleaning program (i.e. floor care, deep cleaning, mattress rotation, etc.) and maintain a detailed checklist for each position. *

• Ensure the maintenance and safe operating of all housekeeping equipment; Collaborate with engineering and/or approved vendors on servicing. *

• Conduct and record weekly, end-of-month inventory of  Department’s guest supplies, quarterly linen, and terry supplies. Oversee the ordering and receiving of such supplies to maintain appropriate inventory PAR levels necessary for efficient operations; Adhere to HE&R Finance SOPs regarding Purchase Orders, Invoicing, and checkbook accounting. *

• Assist the General Manager in creating the yearly department budget to include labor and related  expenses.*

• Perform other duties as assigned.

Qualifications:

• Minimum of 4 years of related experience.

• Industry Experience - Hospitality/Tourism

• Minimum of 4 years supervisory experience.

• Post-Employment - Must obtain Responsible Alcohol Management Program (RAMP) Certification.

• Completion of high school or GED

Knowledge, Skills, and Abilities:

• Knowledge of computer software including Property Management Software, Microsoft Office applications, and experience using a payroll system.

• Proficient in the use of Microsoft Office applications, including Excel and Word.

• Proficient working with details on a daily basis for prolonged periods of time.

• Strong customer service skills and a commitment to guest satisfaction.

• Strong organizational and time management skills

Job Demands:

While performing the duties of this job, the employee is required to:

• Climbing Step Ladder Occasional (<33%)

• Reaching Forward Constant (>67%)

• Climbing Stairs Frequent (34-66%) (ft maximum height)

• Lifting Constant (>67%) (lbs maximum weight)

• Reaching Overhead Frequent (34-66%)

• Finger Dexterity Constant (>67%)

• Hand/Eye Coordination Constant (>67%)

• Stooping Constant (>67%)

• Bending Constant (>67%)

• Sitting Frequent (34-66%)

• Standing Constant (>67%)

• Walking Constant (>67%)

• This job requires a good sense of vision (either corrected or uncorrected). Visual ability to operate moving equipment such as a car, truck, golf carts, etc.

• This job requires the visual ability to view work at distances of approximately 5 feet (operation and adjustment of machinery).

• This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).

• This job regularly requires verbal communication of detailed information to others either by phone or in person.

• Must be able to speak and read the English language.

• The position is subject to both environmental conditions. Activities occur inside and outside.

• The position is subject to environmental conditions. Protection from weather conditions but not necessarily from temperature changes.

• Schedule will vary according to operating needs and will include weekends, evenings, and some holidays

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment & Resorts is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.