Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 326 guest rooms, including 19 Villas with 98 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner.

This position is responsible for the development and implementation of the beverage program throughout The Hotel Hershey as well as the management and administration of the beverage department staff including operation of the Iberian Lounge.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Provide direct supervision of daily shift operations for the Iberian Lounge and banquet bars, including training, coaching, scheduling, processing payroll, and performance management..

• Promote the lounge, implement beverage menu and wine list planning, reevaluate standards, assist servers and bartenders on the floor during peak periods, and manage property liquor inventories and controls.

• Forecast revenue, assist with budget, manage group billings, requisitions, inventories, liquor orders, and pricing menu items.*

• Maintain positive employee and guest relations by anticipating needs and responding promptly to all requests.*

• Enforce safety and sanitation according to SOPs and Department of Health guidelines.*

• Communicate with the Food & Beverage Director to discuss beverage menus, lounge entertainment, service, marketing strategies, and guest comments/concerns.

• Perform other duties as assigned and participate in Manager on Duty rotation.

 Qualifications:

• Minimum of 3 years of related experience.

• Industry Experience - Food & Beverage, Hospitality/Tourism

• Minimum of 1 year supervisory experience.

• Must have a valid Drivers' License

• Completion of high school or GED

• Post-Employment - ServSafe Allergen, ServSafe Manager, and RAMP certifications

 Knowledge, Skills, and Abilities:

• Must possess excellent written and oral communications skills

• Ability to understand all menu items offered to provide an expert opinion in recommended pairings with wine, spirits, and mixology.

• Proficient in Google Suite and Microsoft Office applications, including Excel and Word.

• Possess a strong knowledge of 4 and 5 star/diamond service standards as well as various styles of service.

• Excellent leadership, motivational, and organizational skills.

• Must embody HE&R core values (Devoted to the Legacy, Selfless Spirit of Service, Team Focused, Respectful of Others)

• Skilled in conveying information and working within strict deadlines.

• Able to multi-task and react quickly and effectively to all service challenges.

• Ability to use a computer system for Point-of-Sale (guest check: ordering, printing, and closing) as well as shift reports.

Job Demands:

While performing the duties of this job, the employee is required to:

• Reaching Forward

• Climbing Stairs Occasional (<33%) (ft maximum height)

• Lifting Occasional (<33%) (35 lbs maximum weight)

• Reaching Overhead

• Finger Dexterity Frequent (34-66%)

• Hand/Eye Coordination Frequent (34-66%)

• Stooping Occasional (<33%)

• Bending Frequent (34-66%)

• Sitting Frequent (34-66%)

• Standing Frequent (34-66%)

• Walking Frequent (34-66%)

• This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).

• Schedule will vary according to operating needs, but will include days, evenings, weekends, and holidays.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.