Hershey Entertainment & Resorts Company (HE&R) is an award-winning entertainment & hospitality organization with properties including: Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, Restaurants, and more. Our team members share a common goal of upholding the legacy of our founder, Milton S. Hershey, while striving to live by our company's Core Values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others. Hershey Entertainment & Resorts is committed to cultivating diversity, equity, and inclusion in our workforce, marketplace, and community, and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School.

The Assistant Manager, Human Resources Operations (Entertainment Complex) will provide Human Resources support to Entertainment Complex management and employees in conjunction with the Human Resources Manager and Human Resources Business Partner (HRBP) to ensure action on, and sustainability of Human Resources initiatives.  This person will report to the Human Resources Director. 

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Functions (Items marked with an asterisk are essential functions of this position):

• Serve as a point of contact and act as liaison between other functional areas of Human Resources and the Entertainment Complex operations for employees regarding human resources policy/procedure direction and counsel. Provide guidance to employees and direct them to appropriate personnel as needed.*

• Conduct internal investigations for a variety of employee relations issues. Recommend solutions based on thorough fact gathering and analysis. Document findings and maintain required filings.*

• Provide human resources policy/procedure direction to supervisors and managers, assisting to ensure HE&R is current and consistent in its practices and in compliance with applicable federal, state, and local legislation. Monitor consistent application of HE&R policies/procedures between departments and identify opportunities for communication, reinforcement, or revision.*

• Provide advice and counsel to employees and managers with coaching, counseling, and career development in order to support the performance management process. Serve as operations liaison for technical support in annual performance review process and attendance database tracking.*

• Partner with operations to process reasonable accommodations, including leading the interactive process with employees and following through with proper documentation.*

• Partner with benefits administration in processing personal leaves of absence. Gather necessary paperwork and communicate needs and expectations with employees.*

• Assist in the continuing employment process (return of eligible summer seasonal staff) for the Entertainment Complex operations.*

• Produce reports from the HRIS system as needed.*

• Perform other duties as assigned

Basic Qualifications:

• Minimum of 2 years of related experience.

• Industry Experience - Human Resources, Hospitality/Tourism

• Bachelor’s degree - Business Administration, Human Resources, Other

• Relevant work experience can be substituted for education - 6 years

Additional Qualifications:

• Self-motivated with the ability to work independently under minimal supervision

• Detail-oriented with proven organizational skills

• Ability to make decisions in a fast-paced high pressure environment

• Ability to balance competing priorities and multiple client needs under strict deadlines

• Strong interpersonal relationship skills, team-focused with the ability to interact with and build relationships with all levels of staff and management

Physical Demands & Working Conditions

• While performing the duties of this job, the employee is required to:

• Reaching Forward Occasional (<33%)

• Finger Dexterity Constant (>67%)

• Sitting Frequent (34-66%)

• Standing Occasional (<33%)

• Walking Occasional (<33%)

• This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment & Resorts is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.