Hersheypark amusement park spans 121-acres, and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70 rides including 15 coasters and 20+ kiddie rides, as well as a zoo, and an entire water park.

This position is responsible for the operational and managerial support at the employee cafeteria for the Hersheypark Entertainment Complex and coordination of food and beverage needs for internal events. By working closely with a team of Part-Time Supervisors, this Area Manager will lead an operating staff of 50 team members, monitor financial performance for the operation, adhere to federal and state compliance regulations for food safety, and help to provide sweet service to our internal guests. 

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Items marked with an asterisk are essential functions of this position):

• Monitor restaurant processes and procedures to ensure quality service. Engage with team members while observing the operation to identify issues and opportunities to create the best experience for all team members. Ensure full compliance with food safety guidelines.*

• Monitor employee work and provide on-the-spot training, coaching, leadership, and instruction to F&B team members. Consistently model and demonstrate proper attitude and behavior to team members. Ensure that the team is properly coached on how to do their job.*

• Provide formal leadership to the team through effective direction, support, development, coaching, and evaluation. As needed, discipline employees while following all company protocols and disciplinary action plans, up to and including termination.*

• Understand costing and pricing strategies for the employee cafeteria and other offerings in order to build flexible, creative, and fun menus in collaboration with the Culinary team. Monitor financial results for the area of responsibility and take corrective action as necessary. Control expenses through effective staffing, waste monitoring, and resource management.*

• Actively participate in the Employee Engagement Committees for the F&B department to aid in the coordination of all Complex internal employee events including but not limited to employee parties, appreciation events, commercial shoot needs, and other potential employee F&B needs across the complex*

• Identify training opportunities and make recommendations to F&B management and training teams in order to improve employee performance and engagement.

• Perform other duties as assigned.

Qualifications:

• Minimum of 3 years of related Food & Beverage experience.

• Minimum of 2 years supervisory experience.

• 18 years of age or older

• Post-Employment - Post-Employment - RAMP Certification Post-Employment - ServSafe Certification

• Must have a valid Driver's License

• Completion of high school or GED

Job Demands:

While performing the duties of this job, the employee is required to:

• Climbing Ladders Occasional (<33%)

• Reaching Forward Frequent (34-66%)

• Climbing Stairs Occasional (<33%) (55ft maximum height)

• Lifting Frequent (34-66%) (50lbs maximum weight)

• Reaching Overhead Occasional (<33%)

• Finger Dexterity Frequent (34-66%)

• Hand/Eye Coordination Frequent (34-66%)

• Stooping Occasional (<33%)

• Bending Occasional (<33%)

• Sitting Occasional (<33%)

• Standing Constant (>67%)

• Walking Frequent (34-66%)

• This job requires a good sense of vision (either corrected or uncorrected). Visual ability to operate moving equipment such as a car, truck, golf carts, etc.

• This job requires the visual ability to view work at distances of approximately 5 feet (operation and adjustment of machinery).

• This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).

• This job regularly requires verbal communication of detailed information to others either by phone or in person.

• Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion).

• The position is subject to atmospheric conditions. One or more of the following conditions that affect the respiratory system or the skin: fumes, odors, dust, mists, gases, or poor ventilation.

• The position is subject to hazards. Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.

• The position is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.

• The position is subject to extreme heat. Temperatures above 100° for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity.

• The position is subject to extreme cold. Temperatures typically below 32° for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity.

• The position is subject to both environmental conditions. Activities occur inside and outside.

• The position is subject to environmental conditions. Protection from weather conditions but not necessarily from temperature changes.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment & Resorts is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.