Hersheypark amusement park spans 121-acres, and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70 rides including 15 coasters and 20+ kiddie rides, as well as a zoo, and an entire water park.
This position is responsible for the daily operation of the Hersheypark attractions. This includes ensuring all staff follows company and departmental training. This position will work collaboratively with other areas of the operation to ensure safe and efficient operations and positive experiences for guests and team members. This position will also complete guest correspondences in a professional and timely manner. This position participates across the department for the departmental Manager on Duty shifts.
As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!
Job Duties (Items marked with an asterisk are essential functions of this position):
Develop, coach, and mentor full-time and seasonal supervisors as well as provide sound leadership for team members while ensuring the responsible and safe execution of attraction performance and the delivery of superior service. Ensure optimal operational performance of attractions.*
Assist in the development of training and documentation processes as well as evaluate and make recommendations for process improvements. Ensure employees are following all training programs and providing our guests with the highest level of service.*
Respond to department guest correspondences in a professional and timely manner. Keep department team members updated on identified trends.*
Create full-time supervisor schedules and adjust as needed to adhere to labor budget and operational demands. Plan and assign annual goals, daily tasks, and assignments to meet departmental and company objectives.*
Serve as Manager on Duty for the park department and respond to emergency situations as needed or expected.*
Ensure financial due diligence by monitoring labor and expenses and aligning with organizational audit standards to secure all company assets.*
Perform other duties as assigned.
Qualifications:
Minimum of 1 year of Amusement Park, Hospitality/Tourism, or other related experience.
Minimum of 1 year supervisory experience.
18 years of age or older.
Bachelor’s degree
Relevant work experience can be substituted for education - 4 years
Post-Employment - Must be a Pennsylvania Ride Inspector Level II within the first year of employment.
Post-Employment - Must obtain either Certified Pool Operator or Aquatic Facility Operator certification within the first 18 months of employment.
Post-Employment - Must obtain a Jeff Ellis & Assoc lifeguard license within the first year of employment.
Knowledge, Skills, and Abilities:
Proficient working with details on a daily basis for prolonged periods of time.
Must be friendly, upbeat, and work well with other employees and be able to interact with guests
Effective communication skills and employee relation skills
Must display a positive attitude, eagerness to learn, and professional image in compliance with the Hershey Entertainment & Resorts guidelines .
Job Demands:
While performing the duties of this job, the employee is required to:
Climbing Ladders Occasional (<33%)
Reaching Forward Occasional (<33%)
Climbing Stairs Occasional (<33%) (200ft maximum height)
Lifting Occasional (<33%) (50lbs maximum weight)
Reaching Overhead Occasional (<33%)
Finger Dexterity Occasional (<33%)
Hand/Eye Coordination Occasional (<33%)
Stooping Occasional (<33%)
Bending Occasional (<33%)
Sitting Frequent (34-66%)
Standing Frequent (34-66%)
Walking Frequent (34-66%)
This job requires a good sense of vision (either corrected or uncorrected). Visual ability to operate moving equipment such as a car, truck, golf carts, etc.
This job requires the visual ability to view work at distances of approximately 5 feet (operation and adjustment of machinery).
This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).
This job regularly requires verbal communication of detailed information to others either by phone or in person.
Must be able to speak and read the English language.
Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion).
The position is subject to hazards. Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.
The position is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.
The position is subject to extreme heat. Temperatures above 100° for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity.
The position is subject to extreme cold. Temperatures typically below 32° for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity.
The position is subject to both environmental conditions. Activities occur inside and outside.
The position is subject to outside environmental conditions. No effective protection from the weather.
Work shifts may include long hours, depending upon operational schedules and demands of job responsibilities. Must be able to work a flexible schedule, including weekends and holidays, based on the operational needs.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Hershey Entertainment & Resorts is an Equal Opportunity Employer
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
