Join the team at Hershey Lodge, an award-winning resort best known for being warm, welcoming, and distinctly Hershey. Offering 665 guest rooms and 100,000 square feet of function space, Hershey Lodge provides convenience and comfort for families and guests of all ages. We hope you'll enjoy the sweet hospitality and iconic chocolate details around every corner.

This position is responsible for providing administrative support to the Hershey Lodge Food & Beverage Department.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Greet guests and answer telephone calls

• Type correspondence, memos, reports, and menus

• Make copies and send faxes

• Organize and maintain files. Distribute incoming and outgoing mail

• Menu engineering and printing for restaurant operations

• Maintain and update digital menu boards

• Review house guests counts and group trends and send them to the team

• Support the team with reservation requests and amenities

• Manage expense reports and submit receipts

• Order operational supplies and process PO’s

• Track guest comments

• Perform other duties as assigned

Qualifications:

• Must be 18 years of age or older

• Must have high school diploma or equivalent

• Minimum 2 years of Administrative experience. Food and Beverage experience preferred

Knowledge, Skills, and Abilities:

• Ability to work efficiently in a high-volume, fast-paced environment.

• Ability to type approximately 60 wpm with a high degree of accuracy.

• Proficient in Google Suite and Microsoft Office applications including Excel and Word.

• Basic knowledge of InDesign Software.

• Excellent written and verbal communication skills.

• Excellent organizational and proofreading skills and attention to detail. 

• Ability to listen effectively and resolve guests' issues.

• Ability to concentrate and maintain organization in a shared workspace.

Job Demands:

• Physical requirements include sitting (up to 100% of the shift), communicating, performing detailed work at close distances, and finger dexterity.

• Normal schedule includes Monday through Friday, approximately 8:00AM - 4:00PM.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.