Sales and Service Director – Rutgers University - The Aspire Group

The Aspire Group jobs
Ticket Sales and Services: Ticket Sales Management
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Job Title: 
Director, Sales and Service
Reports To: 
Senior Vice President, Client Development
The Aspire Group
Location: 
Rutgers University
Piscataway, NJ 08854
Expiration Date:  (45 days from posting date)
 
Who We Are & What We Are About: 
Aspire is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. Our human capital is our most valuable asset, and we embrace and encourage our employees’ differences.
 
Recognized by Forbes as one of the Top 10 Best Places to Work in Sports, The Aspire Group is a global sport and entertainment marketing firm that created the outsourced Ticket Marketing, Sales and Service niche, revolutionizing the world of sport and in particular United States Intercollegiate Athletics. As industry leaders, we strive to create the best practices of tomorrow that we call “Next-Practices” within our strategic consulting and research, ticketing, marketing and revenue enhancement, and sports investment optimization capabilities. The implementation of “Next Practices” and the Raise Your Game Executive Development Program raises industry standards through outstanding training, development, and coaching. We produce industry leaders, excellent employees, and winning teams that are dedicated to developing long-term relationships, providing strategic expertise and resources that will take our partners to the next level.  For more information, please visit our website at www.theaspiregroupinc.com. 

Partnership: 
Rutgers University Division of Athletics and The Aspire Group have formed a relationship to develop a world-class ticket sales team in New Brunswick, NJ. The Rutgers University Division of Athletics has employed the services of The Aspire Group because it combines progressive strategies and distinguished execution. Led by expert professionals that stand at the top of the ticket sales and customer service industry, Rutgers University Athletics and its fans will benefit from the commitment to integrity, the most professional ticket sales operation globally and the superior customer service that The Aspire Group brings to every partner. Rutgers University and The Aspire Group encourage and value a diverse work force and both are equal opportunity employers.
 
Raise Your Game Executive Development Program:  
At The Aspire Group, commitment to our clients is matched by an equal commitment to our staff. The Raise Your Game Executive Development Program is a 36-month development cycle designed to accelerate Aspire’s Sales Consultants into management positions. The Aspire Group provides career growth opportunities by preparing staff with a foundation in Ticket Marketing, Sales and Service, Sales Management, Sport Business Management and Life Skills. The Raise Your Game Executive Development Program is recognized as one of the most progressive management training programs in the sport industry.
 
Position Overview: 
The Aspire Group and Rutger’s University Athletics seek a positive and passionate individual who is committed to leading a best-in-class sales and service team.  This position requires someone who is highly motivated to contribute to the overall ticket sales and service efforts, passionate about staff leadership and development, and committed to preserving a culture that encourages, supports, and celebrates the diverse voices of our employees. 
 
This position, as department head, will manage all ticket sales and service.  Inventory available for sale may include season tickets, season ticket upgrades and add-ons, group tickets, partial/ mini-plan ticket packages, single game tickets, bowl game tickets, chair back cushion seats and donations to the Athletic Department.
 
Essential Duties & Responsibilities:
  • Utilizing a nondiscriminatory approach that provides equal opportunity for employment and advancement, embracing and encouraging our employees’ differences, and championing an environment where every team member feels valued:    
    • When needed, recruit and hire sales and service team members with diversity of age, race and ethnicity, gender, experiences, thinking styles, perspectives etc. 
    • Train and supervise Sales and Service staff. 
    • Monitor, manage and evaluate staff performance on an ongoing basis; establish and communicate clear sales revenue and training goals, follow up with appropriate feedback and direction for development.  
    • Lead, motivate, develop and retain Sales and Service staff for future succession within the department and The Aspire Group organization. 
    • Ensure adherence to all Company Policies, including an acute focus on the Diversity, Equity and Inclusion and Discrimination and Harassment policies, engaging with Human Resources as appropriate. 
  • Run day-to-day operations of the Fan Relationship Management Center profitably while exceeding client expectations in revenue generation and customer service.
  • Act as the principal liaison of The Aspire Group with the Athletic Department.
  • Develop and execute approved Annual Business, Sales Plan and Operating Budget.
  • Develop, present, and communicate Ticket Sales strategies, procedures, and processes.
  • Identify, explore, and research new sales opportunities to include season ticket and group sales target markets.
  • Continually develop the Ticket Sales program in the following areas: new business generation, sales leadership, development of sales strategies, sales training, development of best sales practices and results tracking and reporting.
  • Provide recommendations to The Aspire Group and Athletic Department on marketing, promotions, sales strategies, and community ticket/ sampling programs etc.
  • Track and report daily, weekly, and monthly sales figures and relevant accountability reports. Handle accounting, partner invoicing, commission reporting, staff timecard/payroll approval etc.
  • Assist with the creation, planning, communication, and implementation of special ticket plans, projects, promotions, and programs.
  
Qualifications & Requirements:
  • Minimum of 5 years of sports ticket sales experience with at least 2 years in Inside Sales/ Ticketing Leadership preferred.
  • Bachelor’s Degree preferred but not required.
  • Experience with Paciolan and CRM programs preferred.
  • Excellent communication, presentation and listening skills. Must be able to communicate equally well with executives, staff, and fans at all levels.
  • Strong organizational, administrative and time management skills.
  • Proven problem-solving ability.
  • Computer proficient (Microsoft Word, Excel, Outlook). 
  • Belief that a culture that encourages collaboration, flexibility, equity and fairness that enables individuals to contribute to their full potential, feel valued, and supported is key to success; personally, professionally and for the company.
  • Professional image and demeanor at all times.
  • Available to work Athletic events including home games and special events in evenings and on weekends as needed.  
 
Compensation: 
Competitive base salary with the opportunity to earn an annual bonus upon meeting or exceeding sales goals. Comprehensive benefits package including medical, dental, vision, other voluntary health benefits and 401k. Excellent paid time off program.
 
The Aspire Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, color, sex, gender, sexual orientation, religion, creed, national origin, marital status, citizenship status or age.