The Aspire Group

The Aspire Group

Director, Sales and Service

University of Hawaii - Director
Honolulu · HI
Ticket Sales and Services: Ticket Sales Management
Job Title: 
Director, Sales and Service       
Reports To:
Senior Vice President (Playfly Aspire)
University of Hawaii
Honolulu, HI 96822

Who We Are & What We Are About:  

Playfly Aspire, an affiliate of Playfly Holdings, LLC, is an award-winning sports and entertainment marketing firm that is globally recognized for innovative ticket and sponsorship sales, consulting, and research services. Aspire created the outsourced ticket sales niche, revolutionizing the world of sport in particular, intercollegiate athletics. Over the past 15 years, more than 330 collegiate and professional sports properties have trusted Aspire to drive revenue, attendance, and enterprise-value growth through the combination of marketing, strategic consulting, and research services and best-in-industry fan relationship management.

Front Office Sports Back-To-Back Best Employer In Sports Award Winner for 2021 and 2022!

Aspire’s latest award from Front Office Sports recognizes companies in the sport and entertainment industry that are doing the best by their employees and received the highest scores in an anonymous employee survey.  Front Office Sports recognized The Aspire Group for a second straight year as a winner of the 2022 Best Employers in Sports award.  Aspire’s perennial recognition as a top employer includes these consecutive honors from Front Office Sports and a “Top 10 Best Organizations to Work for in Sports” designation from Forbes.

The University of Hawaii (Hawaii) Department of Athletics and Playfly Aspire have formed a relationship to develop a world-class ticket sales team on-site in Honolulu. Hawaii and The Aspire Group encourage and value a diverse work force and both are equal opportunity employers.
Position Overview: 
Hawaii Athletics and Playfly Aspire seek a positive, passionate, and competitive individual who is committed to leading a best-in-class ticket sales and service team. The Director, Sales and Service has the responsibility of generating revenue through outbound calls, managing staff, and overseeing ticket sales and service responsibilities. This leader will assist in the development of ticket sales & service strategies.  
This position requires someone who is highly motivated to contribute to all sales and service efforts, is passionate about staff leadership and development, and is committed to preserving a culture that encourages, supports, and celebrates the diverse voices of our employees.

 Essential Duties & Responsibilities: 
  • Utilizing a nondiscriminatory approach that provides equal opportunity for employment and advancement, embracing and encouraging our employees’ differences, and championing an environment where every team member feels valued:    
    • When needed, recruit and hire sales and service team members with diversity of age, race and ethnicity, gender, experiences, thinking styles, perspectives etc. 
    • Train and supervise staff. 
    • Monitor, manage and evaluate staff performance on an ongoing basis; establish and communicate clear sales revenue and training goals, follow up with appropriate feedback and direction for development.  
    • Ensure adherence to all Company Policies, including an acute focus on the Diversity, Equity and Inclusion and Discrimination and Harassment policies, engaging with Human Resources as appropriate.
  • Perform outbound calls and service inbound calls for the for all ticketed sports. Inventory available for sale across at this location include, but is not limited to season tickets, renewals, upgrades and add-ons, group tickets, partial/mini-plan ticket packages, and single-game tickets.
  • Meet or exceed weekly and monthly sales goals while exceeding client expectations in value and customer service.
  • Maintain computerized records of all prospects and customers within Ticketing/CRM database.
  • Work home games, performing various ticket sales and service duties as assigned and agreed upon with leadership.
  • Contact area businesses and individuals via phone, in-person appointments and networking events to sell season tickets, corporate, partial plans, and group ticket plans.
  • Execute outbound calls and face-to-fact appointments daily.
  • Additional responsibilities as assigned by Leadership.
  • Develop and execute approved Annual Business and Sales Plan.
  • Serve as a member of the external operations team. 
  • Responsible for department revenue goals.
  • Develop, present and communicate sales and service strategies, procedures and processes. 
  • Assist with the creation, planning, communication, and implementation of special ticket plans, projects, promotions and programs.
  • Establish sales goals for Revenue Generation Associates in conjunction with SVP
  • Track and report daily, weekly and monthly sales figures and relevant accountability. 
  • Other duties as assigned.  

Qualifications & Requirements:
  • At least three (3) years of sports ticket sales experience with a minimum of one (1) year of management experienced is desired.
  • Bachelor’s degree preferred but not required. 
  • Computer proficient (Microsoft Word, Excel, Outlook) and detail-oriented.
  • Experience with ticketing software and CRM program preferred.
  • Excellent communication, presentation and listening skills. Must be able to communicate equally well with executives, staff, and fans at all levels.
  • Strong organizational and time management skills.
  • Proven problem-solving ability.
  • Professional image and demeanor at all times.
  • Proven ability to effectively coach and manage others.
  • Belief that a culture that encourages collaboration, flexibility, equity and fairness that enables individuals to contribute to their full potential, feel valued, and supported is key to success; personally, professionally and for the company.
  • Ability to work well with others and confidence when taking initiative.
  • Available to work Athletic events including home games and special events in evenings and on weekends.
Compensation: Competitive base salary with the opportunity to earn commission upon meeting or exceeding ticket sales goals.  Comprehensive benefits package including medical, dental, vision, other voluntary health benefits and 401k with company match. Excellent paid time off program.

 Playfly Aspire is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, other protected status, such as race, color, sex, gender, sexual orientation, religion, creed, national origin, marital status, citizenship status or age.

Job Questions:

  1. Are you legally authorized to work in the United States?