The Aspire Group

The Aspire Group

Assistant Manager, Sales & Service (University of Northern Iowa)

Playfly Sports - Manager
Cedar Falls · IA
Ticket Sales and Services: Ticket Sales Management
Cedar Falls, IA
On Site
Playfly Sports is looking for an Assistant Manager, Sales & Service to join our team at the University of Northern Iowa. 
The role will be responsible for daily administration of the Fan Relationship Management Center (FRMC) and assist in the development of ticket sales and service strategies to generate new revenue and service existing accounts. This position requires someone who is highly motivated to contribute to the overall ticket sales and service efforts, passionate about leadership and development, and committed to preserving a culture that encourages, supports, and celebrates the diverse voices of our employees.  
The Assistant Manager will sell ticketed sports and a full menu of products – new and renewal season tickets, partial season ticket plan, and group ticket plans.
  • Sell tickets for ticketed sports through outbound, inbound and renewal sales 
  • Conduct daily sales and relationship cultivation phone calls, messages (electronic, mailings, etc.) with season ticket holders, sponsors, businesses, individuals, groups and prospective buyers 
  • Work with the UNI FRMC to develop and execute approved annual business and sales plans
  • Serve as a member of the UNI FRMC external operations team 
  • Assist with the day-to-day operations of the new Fan Relationship Management Center (FRMC) profitably while exceeding client expectations in revenue generation and customer service. 
  • Meet personal sales goals and contributing to annual revenue growth 
  • Prospect and target new sales opportunities to include season tickets, group tickets and donations 
  • Track and report daily, weekly, and monthly sales figures and relevant accountability, as well as relevant communications of those results 
  • Carryout key sales strategies and go-to-market plans that generate long-term revenue 
  • Manage and track all ticket sales inventory while creating new assets and owning the fulfillment process 
  • Assist in the fulfillment of corporate partnership agreements where needed 
  • Create, establish and strengthen relationships between prospects, fans and the FRMC 
  • Build database with qualified prospects via industry best practices at games, events and through general prospecting 
  • Assist in the creation, planning, communication, and implementation of ticket marketing, promotions, ticket pricing, sales strategies, and community ticket/sampling programs, etc. 
  • Manage a book of business containing donors, season ticket holders, partial season ticket plan holders, group leaders, and prospects 
  • Other job-related duties as assigned
  • Bachelor’s degree in Sport Management or related field 
  • 1-2 years of sports ticket sales experience with a minimum of 1 year in Ticket Sales preferred 
  • Computer proficient (Microsoft Word, Excel, Outlook) and detail-oriented 
  • Experience with ticketing software and CRM program preferred 
  • Excellent communication, presentation, and listening skills 
  • Strong organizational and time management skills 
  • Ability to work well with others and confidence when taking initiative
  • Availability to work outside typical office hours including nights and weekends as requested  
  • The work is sedentary in nature 
  • Walking, standing, bending and carrying light office items may be required 
  • The work is typically performed in an adequately lighted and climate-controlled office environment 
Playfly Sports is the full-service, leading sports marketing and media company that enables brands to engage with sports fans on a local, regional, and national level through scaled linear, digital, and experiential assets. Playfly Sports drives outcome-based solutions into 90-million households via more than 7,800 live U.S. broadcasts of MLB, NBA, and NHL games; and influences sports fans of all ages through the management of college and high school multimedia rights, uniform branding, and high-profile sports sponsorship platforms. The company introduces high school and college students to career development opportunities in esports through Playfly Esports, operators of North America’s largest college esports league. Playfly Sports has the unique ability to partner, innovate, and advance the aspirations of athletes, brands, academic institutions, and sports fans across the U.S. Playfly Sports is Powered by Partnership. 
At Playfly, we know that a diverse, equitable, and inclusive company is a more innovative and successful one, but more importantly, we believe it’s just the right thing to do. Through conversations, company initiatives, community events and partnerships, policy changes, data analysis, workshops, and support groups, we are dedicated to creating a workplace where everyone can thrive. We are here for the long haul and to do the meaningful work that creates true institutional change within our workplace, with our partners, and in the communities we serve. 
Playfly Sports affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Playfly Sports is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. 
Playfly Sports is committed to the full inclusion of all qualified individuals, and as part of this commitment, Playfly Sports will ensure that persons with disabilities are provided reasonable accommodations.

Job Questions:

  1. Are you legally authorized to work in the United States?

  2. Are you willing to undergo a background check, in accordance with local law/regulations?