NCSA College Recruiting
Member Support Coordinator
About IMG Academy
IMG Academy is the world’s leading sports education brand, providing a holistic education model that empowers student-athletes to win their future while preparing them for college and for life. IMG Academy has been nationally recognized by organizations including Sports Business Journal, USA Today, and the Best and Brightest Companies to Work For for its workplace culture, innovation, and commitment to developing people both on and off the field.
IMG Academy provides growth opportunities for student-athletes and partners through an innovative suite of on-campus and online experiences:
- Boarding school and camps, delivered on a state-of-the-art campus in Bradenton, Florida
- Online coaching through IMG Academy+, focused on personal development through the lens of sport and performance
- Online college recruiting through NCSA College Recruiting and SportsRecruits, providing industry-leading recruiting education, tools, and access to a network of more than 40,000 college coaches for student-athletes, families, club coaches, and event operators
- Elevate by IMG Academy, a performance and personal development solution that delivers mindset, leadership, and wellbeing programming to schools, colleges, and organizations through a combination of digital content and immersive experiences
Position Summary:
The Member Support Coordinator will provide customer support in all aspects of maintaining NCSA student-athletes and/or IMGA+ membership. The position will allow the Member Support Coordinator to communicate and interact with student-athletes and their families on a regular basis. The Member Support Coordinator will manage inbound contact from families throughout their recruiting process and provide sport-specific advice and information and support.
Position Responsibilities:
- Manages all forms of inbound contact (phone calls, emails, texts and chats) from members of the NCSA and/or IMGA+ network.
- Provides world-class customer experience to NCSA and/or IMGA+ clients.
- Critically evaluates the status of every client with whom one interacts and provides direction to ensure the member stays on a path towards success with his/her membership
- Proactive outreach to clients who are not progressing and need direction, to ensure each member stays on path towards success.
- Helps clients understand the steps they need to take to maximize their recruiting potential and their membership at NCSA and/or IMGA+.
Knowledge, Skills, and Abilities:
- Associate’s Degree or customer service experience
- World-class customer service skills
- Organized and detail oriented
- High level problem solving skills
- Strong work ethic with team player attitude and mentality
- Professional, friendly phone demeanor
- Excellent writing skills
- Proficiency with Microsoft Word, Excel and Outlook
- Goal-oriented with a desire to succeed.
- Passionate about college athletics
- Ability to work weekends
Schedule/Compensation:
- Full-Time
- 40 hours per week
- Rotating weekend requirement
Background Requirements:
- Requires a background check upon offer
Benefits:
As a full-time member of our team, you will enjoy a comprehensive offering listed below. Connect with your talent acquisition specialist to learn more about benefits for our part-time roles.- Comprehensive Medical, Dental and Vision
- Flexible Spending Account and Health Savings Account options
- 401k with an Employer Match
- Short Term and Long Term Disability
- Group and Supplemental Life & AD&D
- Gym Discount Program
- Pet Insurance
- Wellbeing Program
- and more!
Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Get to know us better:
NCSA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
