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About NCSA College Recruiting
NCSA College Recruiting is the world largest college recruiting platform, providing student-athletes content, tools, coaching and access to a network of 40,000 college coaches across 37 sports. NCSA is an online experience of IMG Academy, the world’s leading sports education brand and one of the Best and Brightest Companies to Work For in the Nation in 2024 and Top Remote Places to Work in 2024. IMG Academy provides a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. Additional on-campus and online experiences include:
- Boarding school and camps, via a state-of-the-art campus in Bradenton, Fla.
- Online coaching via IMG Academy+, with a focus on personal development through the lens of sport and performance
Position Summary:
The Member Support Coordinator will provide customer support in all aspects of maintaining memberships of NCSA student-athletes. The position will allow the Member Support Coordinator to communicate and interact with student-athletes and their families on a regular basis. The Member Support Coordinator will manage inbound contact from families throughout their recruiting process and provide sport-specific advice and information.
Position Responsibilities:
- Manages all forms of inbound contact (phone calls, emails, texts) from members of the NCSA network.
- Provides a world-class customer experience to NCSA’s clients.
- Critically evaluates the status of every client with whom one interacts and provide direction to ensure the member stays on a path towards success with his/her membership
- Proactive outreach to clients who are not progressing and need direction, to ensure each member stays on path towards success.
- Helps clients understand the steps they need to take to maximize their recruiting potential and their membership at NCSA
Knowledge, Skills, and Abilities:
- Associate’s Degree or customer service experience
- World-class customer service skills
- Organized and detail oriented
- High level problem solving skills
- Strong work ethic with team player attitude and mentality
- Professional, friendly phone demeanor
- Excellent writing skills
- Proficiency with Microsoft Word, Excel and Outlook
- Goal-oriented with a desire to succeed.
- Passionate about college athletics
- Ability to work weekends
Schedule/Compensation:
- Full-Time
- 40 hours per week
Please note: we have become aware of individuals falsely representing our team and extending fictitious job offers. Our talent acquisition process includes traditional methods of interaction with future teammates. Applying and interviewing for a job at IMG Academy does not require the use of additional software or any financial investment.
Background Requirements:
- Requires a background check upon offer
Benefits:
As a full-time member of our team, you will enjoy a comprehensive offering listed below. Connect with your talent acquisition specialist to learn more about benefits for our part-time roles.
- Comprehensive Medical, Dental and Vision
- Flexible Spending Account and Health Savings Account options
- 401k with an Employer Match
- Short Term and Long Term Disability
- Group and Supplemental Life & AD&D
- Gym Discount Program
- Pet Insurance
- Wellbeing Program
- and more!
Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Get to know us better:
www.ncsasports.org
www.ncsasports.org/careers
NCSA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
