NCSA College Recruiting
Event Partnership Specialist
About IMG Academy
IMG Academy is the world’s leading sports education brand, providing a holistic education model that empowers student-athletes to win their future while preparing them for college and for life. IMG Academy has been nationally recognized by organizations including Sports Business Journal, USA Today, and the Best and Brightest Companies to Work For for its workplace culture, innovation, and commitment to developing people both on and off the field.
IMG Academy provides growth opportunities for student-athletes and partners through an innovative suite of on-campus and online experiences:
- Boarding school and camps, delivered on a state-of-the-art campus in Bradenton, Florida
- Online coaching through IMG Academy+, focused on personal development through the lens of sport and performance
- Online college recruiting through NCSA College Recruiting and SportsRecruits, providing industry-leading recruiting education, tools, and access to a network of more than 40,000 college coaches for student-athletes, families, club coaches, and event operators
- Elevate by IMG Academy, a performance and personal development solution that delivers mindset, leadership, and wellbeing programming to schools, colleges, and organizations through a combination of digital content and immersive experiences
Position Summary
The Event Partnership Specialist supports the growth and success of EventBeacon by managing relationships with recruiting event operators and ensuring effective product adoption. This role serves as a key liaison between customers and internal teams, helping to improve user experience, streamline support processes, and drive product enhancements.
Position Responsibilities
- Build, maintain, and execute strong relationships with event partners and stakeholders
- Drive implementation, onboarding, and engagement of EventBeacon with event operators and college coaches
- Serve as the first point of contact for customer inquiries via email and phone
- Troubleshoot customer issues using technical knowledge and creative problem-solving
- Escalate issues to appropriate internal teams when necessary
- Collaborate cross-functionally with Sales, Product, Design, and Customer Success teams
- Gather customer feedback and translate it into actionable insights for product and process improvements
- Develop and optimize scalable support processes for EventBeacon
- Brainstorm and execute strategies to grow brand awareness and product adoption
- Represent the voice of the customer internally
Knowledge, Skills, and Abilities
- Strong communication skills (written and verbal)
- Ability to educate users and drive product adoption
- Analytical mindset with problem-solving capabilities
- Technical aptitude and comfort working with software platforms
- Strong organizational and process-oriented thinking
- Ability to manage multiple priorities in a fast-paced environment
- Customer-focused mindset with a proactive approach
Preferred Skills
- Experience in customer support, partnerships, or account management
- Familiarity with SaaS products or event/recruiting platforms
- Experience working cross-functionally in a team environment
- Interest or background in sports, recruiting, or event operations
- Ability to travel occasionally (approximately 5%)
#LI-SA1
Background Requirements:
- Requires a background check upon offer
Benefits:
As a full-time member of our team, you will enjoy a comprehensive offering listed below. Connect with your talent acquisition specialist to learn more about benefits for our part-time roles.- Comprehensive Medical, Dental and Vision
- Flexible Spending Account and Health Savings Account options
- 401k with an Employer Match
- Short Term and Long Term Disability
- Group and Supplemental Life & AD&D
- Gym Discount Program
- Pet Insurance
- Wellbeing Program
- and more!
Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Get to know us better:
NCSA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
