Job Description:
The Assistant Director of Ticket Operations leads the day-to-day operations of all ticketing and office hardware and software for the JMA Wireless Dome Box Office. This position is specifically responsible for managing all aspects of the Ticketmaster Archtics system while providing appropriate training and troubleshooting support to all University users of the system.
In addition, this position is responsible for managing the JMA Wireless Dome Box Office relevant information listed on cuse.com/tickets, ticketmaster.com, cuse.com/mycuse, and cuse.com/studentmycuse. Furthermore, this position is responsible for overseeing the bid/design/production of tickets, parking, credentials, envelopes, forms, and any other non-digital ticketing assets for the JMA Wireless Dome Box Office. Lastly, this position manages all scholastic events held at the JMA Wireless Dome as well as other non-Syracuse University Athletics events as assigned by the Associate Director of Ticket Operations.
Job Qualifications:
- Bachelor’s degree required or combination of high school degree and 5-7 years of experience in ticket operations at the professional or collegiate level with a minimum of 2-3 years of managerial experience.
- Advanced working knowledge of the Ticketmaster’s Archtics system preferred.
- Advanced knowledge of NCAA Compliance protocols.
- Strong interpersonal skills and advanced customer service skills.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
