POSITION: Ticket Operations & Analytics Assistantship
DEPARTMENT: Ticket Sales & Services
REPORTS TO: Manager, Ticket Operations & Analytics
STATUS: Temporary Full-Time, Non-Exempt (On-site)
SUMMARY: Provide support to the Ticket Sales & Services Department by assisting with CRM and Data Analytics, as well as ticket sales, service, operational and marketing requirements. The Ticket Operations Assistantship will learn to be proficient in all ticket operational tasks.
Salary: $2260 monthly /Duration: 6.5 months /Tentative start date: Fall 2024
ESSENTIAL FUNCTIONS
Fulfillment
- Process ticket orders via Archtics and maintain high level records
- Fulfill ticket orders and maintain distribution channel of all ticketed products
- Assist with printing of ticketed products via Archtics, including technical support for printers
Marketing Support
- Serve as liaison with marketing department
- Edit sales materials via Illustrator/Photoshop
Front line support
- Assist with daily operations of the Ticket Sales and Services Department
- Assist in processing in-house orders and payments and work closely with the other departments to ensure prompt and accurate processing of orders
- Assist in the packaging and mailing of ticket orders and provide follow-up information for recipients
- Work on-site at Orange Bowl events
- May be required to handle money and ensure correct procedures are being followed
- Other duties as assigned
QUALIFICATIONS
- Bachelor's degree
- CRM, Ticket Sales, service, and/or box office related experience is preferred
- Must be able to maintain confidentiality of all customer account information
- Excellent communications and interpersonal skills
- Ability to work flexible hours based on events, including daytime, evening, weekends and holidays, as needed
- Must have professional attitude and appearance and have strong teamwork skills
**NOTE: The OBC conducts background screening and drug testing as part of its pre-employment hiring process**
The OBC is an Equal Opportunity Employer
