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What to Expect
This role will serve as the primary ticket operations manager for wrestling and the secondary ticket operations manager for football as well as other unique high-profile events (e.g., concerts, etc.). Responsibilities include but are not limited to: assisting with all back-end and eCommerce software system builds and maintenance, as well as assisting with priority allocations for all events; player guest, recruit and coaching staff ticket operations. This position will also assist with inbound phone operations on an as-needed basis to help complement the sales teams’ efforts. This position will be the secondary manager of all eCommerce platform operations, covering tickets, events, game-used and game-worn memorabilia, and other items/ packages sold online.
What You'll Do
50 % Ticket Operations
- Serve as the secondary ticket operations manager for football (to include all ticket and parking priority allocations, system builds, etc.).
- Serve as the primary ticket operations manager for wrestling (to include all ticket allocations, system builds, etc.).
- Serve as the secondary manager of all eCommerce platform operations (e.g., Paciolan, Ballena, FEVO, SeatGeek, etc.).
- Manage, build and maintain post-season events when applicable.
20% eCommerce
- Serve as the secondary year-round back end and online (e.g., eBay & Evenue) operations manager for Army West Point Authentic: the organization’s game-worn and game-used memorabilia revenue unit.
15% Ticket Scanning
- Serve as the secondary manager of all ticket scanning operations.
10% Customer Service
Assist with inbound phone operations and other inquiries on an as-needed basis to help complement the sales teams’ efforts.
5% Professional Development
- Continually monitor and study evolving best practices from relevant industries.
- Other duties assigned.
What We Can Offer
$19.50 per hour to $21.50 per hour
This job posting contains a pay range, which represents the range of salaries that AWPAA believes, in good faith, at the time of this posting that it might be willing to pay for the posted position. AWPAA expects to hire for this position near the middle of the range. Only in truly rare and exceptional circumstances, where an external candidate has experience, credentials or expertise that far exceed those required or expected for the position, would AWPAA consider paying a salary or rate near the higher end of the range.
Who We Are
USMA is renowned as the world’s preeminent leadership development institution. Located on the banks of the Hudson River in West Point, NY, it is approximately one hour from New York City. The mission of USMA is "to educate, train, and inspire the Corps of Cadets so that each graduate is a commissioned leader of character committed to the Army Values and prepared for a career of professional excellence and service to the Nation as an officer in the United States Army." This position will be housed within the AWPAA, which is a non-profit corporation organized to manage and support the 30 intercollegiate athletic programs at the Academy. The AWPAA mission is to recruit, educate, train and inspire leaders of character who are committed to the Army an extraordinary NCAA Division I athletic experience.
