The Sun Devil Athletic Ticket Sales Team is seeking highly motivated and dedicated sales candidates to work within the high-energy environment of a Collegiate Ticket Sales Office. The primary responsibility is to retain season tickets and sell group ticket packages to local businesses, groups, organizations and individuals by means of telemarketing from provided lead sources for the ASU Athletic Department in adherence with NCAA and conference rules and regulations, Arizona Board of Regent’s, University and Department of Intercollegiate Athletic policies.

Minimum Qualifications:
Associate’s degree in Business or closely related field with three months sales/telemarketing experience in sports tickets, sponsorships or program sales; OR equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.

Working Environment:
Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse, and using a telephone

Required to stand for varying lengths of time and walk moderate distances to perform work
Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds
Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts
Communicate to perform essential functions
May be required to work extended hours (nights, weekends and possibly holidays)
Regular use of standard office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals

Essential Duties:

Retain current Season Ticket Holders by building relationships through frequent touchpoints
Provide excellent customer service to Season Ticket Holders
Meet or exceed weekly, monthly, and by sport retention goals while exceeding client expectations in value and customer service
Retain and grow sales by attracting additional business or grow book of business annually through retention, referrals, upsells, and add-ons
May meet with existing clients/prospects and tour the facilities with the goal of procuring sales
Maintain computerized records of all Season Ticket Holders and all interactions within ticketing database and CRM system
Work home games, performing various ticket service duties throughout the game.
Monitor Season Ticket Holder attendance and usage
Additional responsibilities as assigned by the Assistant Athletic Director of Ticket Sales and Service
Respond to inbound sales calls, responds to inquiries and provides information as requested
Develop and manage a business network for future sales prospects through leads and referrals
Maintain knowledge of ticket plan programs as well as ticket holder preferences

Desired Qualifications:

Evidence of a Bachelor's degree in a related field
Proficiency in Microsoft Office products (Word, Excel, Access and Outlook)
Ticketing knowledge preferred but not required
Working knowledge of CRM systems, specifically SalesForce
Demonstrated knowledge of the practices, methods and techniques of sales and up selling
Demonstrated knowledge of ASU athletic programs
Demonstrated knowledge of the standards and techniques of customer service
Skill in clearly communicating ticket program benefits to close a sale
Skill in developing and nurturing network of sales leads and prospects
Experience in delivering sales presentation to various audiences
Ability to meet established sales quotas and/or promotional objectives
Evidence of effective verbal communication skills
Ability to organize and prioritize tasks
Experience in using a positive attitude and great work ethic
Ability to work well within a team environment

Department Statement

The Sun Devil Athletics (SDA) programs are elite, high profile Division I programs. By definition, Division I programs are the "best of the best" and the ladder by which athletes ascend to the world of professional sports and international competitions, such as the Olympics and World Cup. Moreover, Arizona State University and SDA compete in the Pac-12 conference.

The vision of SDA is to be a comprehensive perennial top ten NCAA Division I athletics program that empowers Sun Devils to maximize human potential and make a positive impact on our university, community and the world.

The mission of SDA is to provide opportunities for student-athletes to achieve at the highest levels of both academic and athletic excellence, thereby providing them with opportunities for personal growth, offering a unifying force to the campus community, and creating a source of pride among and support from the external constituencies of the university. SDA promotes identity, inclusion and expression to build a strong Sun Devil Community reflective of ASU’s charter.

SDA affirms ASU’s commitment to equal employment and is fully committed to the principles of student-athlete welfare, institutional control, gender equity and inclusion, ethnic diversity, and sportsmanship. This commitment includes creating an environment where student-athletes contribute to a winning tradition while enhancing the campus and local community and competing in a program having integrity and high ethical standards. SDA is committed to a leadership role within the university, community, and the nation.

SDA is committed to recruit, retain and develop a gender equitable, inclusive and diversified workforce.

ASU offers up to 24 hours of professional development opportunities per year and a competitive benefits package, which includes paid vacation and holidays, health insurance, free mental health resources, employee discounts and more. In particular, ASU offers a generous tuition discount for employees, their spouses, dependents and retirees. Working in SDA also provides unique access to sporting events and athletic-related discounts.

For more information on ASU benefits, please visit http://cfo.asu.edu/hr-benefitsenrollment.

Close Date: 08-March-2024
Instructions to Apply :

Application deadline is 3:00PM Arizona time on the date indicated.

To be considered, your application must include the following:

Cover letter
Resume/CV
Three professional references (personal references are not accepted)

Please include all employment information in month and year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.

Only electronic applications are accepted for this position via the ASU website. Job Requisition number: 99089BR

Arizona State Sun Devils