Arizona State Sun Devils
Account Executive, Ticket Sales
Arizona State Sun Devils - Entry Level
Tempe · AZ
Ticket Sales · Ticket Sales & Service · Client Relations/Customer Service
$42,000 / year
0
3
hours ago
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Time Type: Full time
End Date: June 24, 2026
End Date: June 24, 2026
Max Pay – Depends on experience: $42,000.00 USD Annual
Apply before 11:59 PM Arizona time the day before the posted End Date.
Minimum Qualifications:
BACHELOR'S degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Job Profile Summary:
Directs team scheduling and maintenance, and monitors compliance and athlete eligibility for an intercollegiate athletics program to ensure the effective and efficient operation of the program.
Job Profile Summary:
Directs team scheduling and maintenance, and monitors compliance and athlete eligibility for an intercollegiate athletics program to ensure the effective and efficient operation of the program.
Job Description:
Under the direction of Sun Devil Athletics Ticketing leadership, the Account Executive, Ticket Sales is responsible for maximizing ticket revenue and attendance for Sun Devil ticketed sports, with a primary emphasis on season ticket packages, mini plans, and other ticket products. This role focuses on proactive outreach, relationship-building, and delivering outstanding customer experiences that drive new business, retention, and long-term fan loyalty.
The Account Executive, Ticket Sales will generate revenue through targeted sales efforts including outbound calls, face-to-face meetings, networking events, referrals, digital campaigns, and game day activations. This position will focus on identifying prospective season ticket holders, cultivating relationships with current and former customers, and creating personalized ticket package solutions that enhance the overall fan experience.
The ideal Account Executive, Ticket Sales is a competitive, self-motivated communicator who brings energy, resilience, organization, and a service-oriented approach to building relationships and generating revenue in a structured, fast-paced, and supportive environment with established guidelines.
This role provides opportunities for career advancement within Sun Devil Athletics Ticketing, including merit-based progression to Sr. Account Executive and leadership positions. This position adheres to NCAA and Big 12 rules and regulations, as well as the policies and procedures of Sun Devil Athletics, Arizona State University, and the Arizona Board of Regents.
Position Salary Range:
- $42,000 plus commissions
Essential Duties:
- Meet and exceed weekly, monthly, and annual revenue goals through strategic season ticket and ticket package sales efforts
- Meet and exceed daily fan interaction, outreach, appointment-setting, and sales activity goals as established by Ticketing leadership
- Generate new sales leads through prospecting, referrals, networking events, digital engagement, and community outreach initiatives
- Identify, qualify, and convert prospective season ticket holders and mini plan buyers through consultative sales techniques
- Build and maintain long-term relationships with current, former, and prospective ticket holders to drive retention, upsell opportunities, and referrals
- Proactively engage current customers regarding renewals, seat upgrades, add-on opportunities, and additional ticket package offerings
- Conduct sales presentations, stadium tours, and in-person meetings to educate fans on the value and benefits of Sun Devil Athletics ticket memberships
- Utilize CRM and ticketing platforms (e.g., Salesforce, Paciolan, Ticketmaster) to track sales performance, manage customer interactions, maintain accurate records, and ensure timely follow-up
- Achieve individual performance metrics related to revenue generation, outbound activity, appointments, renewals, retention, and attendance growth
- Assist in executing ticket sales campaigns, promotional initiatives, and membership events designed to increase fan engagement and season ticket retention
- Represent Sun Devil Athletics at events, games, networking functions, and community appearances while performing various ticket sales and service responsibilities
- Provide exceptional customer service throughout the entire ticket member lifecycle to create memorable fan experiences and long-term loyalty
- Maintain a positive, team-first and customer-first attitude in a collaborative work environment
- Commit to personal and professional growth through ongoing training, mentorship, and development opportunities
Knowledge, Skills and Abilities:
- Knowledge of successful sales strategies, prospecting methods, and relationship-building techniques
- Knowledge of customer service best practices, fan retention strategies, and membership sales principles
- Ability to work collaboratively with individuals from various backgrounds and departments
- Ability to thrive in a high-energy, fast-paced, results-driven environment where adaptability, organization, and accountability are essential
- Strong verbal, written, and interpersonal communication skills
- Skill in navigating and communicating detailed ticketing policies, pricing structures, seating options, and membership benefits
- Skill in phone-based sales, appointment setting, objection handling, and customer relationship management
- Ability to passionately represent, communicate, and encourage support for Sun Devil Athletics and its ticketed sports programs
- Ability to create personalized experiences that strengthen fan loyalty and long-term engagement
- Proficiency with CRM and ticketing software platforms (e.g., Salesforce, Ticketmaster, Paciolan) to manage sales pipelines, customer engagement, renewals, and reporting
- Ability to think creatively and contribute innovative ideas to drive attendance, retention, and revenue growth
Desired Qualifications:
- 3 months or more ticket sales experience.
Working Environment:
- Sun Devil Athletics Ticketing is located within Sun Devil Athletics at Mountain America Stadium. Sun Devil Athletics recruits, retains, and develops a workforce community focused on providing opportunities for student-athletes to achieve the highest levels of academic and athletic success.
- Activities are primarily performed in a regular, climate-controlled office setting subject to extended periods of sitting, standing, or walking.
- Evening, weekend, and extended hours may be required during events, games, and peak sales periods.
- Daily use of desktop or laptop computer is required. Ability to clearly communicate to perform essential duties. Regular review of completed tasks and job performance.
Department Statement:
The Sun Devil Athletics (SDA) programs are elite, high profile Division I programs. By definition, Division I programs are the "best of the best" and the ladder by which athletes ascend to the world of professional sports and international competitions, such as the Olympics and World Cup. Moreover, Arizona State University and SDA compete in the Big 12 conference.
The vision of SDA is to be a comprehensive perennial top ten NCAA Division I athletics program that empowers Sun Devils to maximize human potential and make a positive impact on our university, community and the world.
The mission of SDA is to provide opportunities for student-athletes to achieve at the highest levels of both academic and athletic excellence, thereby providing them with opportunities for personal growth, offering a unifying force to the campus community, and creating a source of pride among and support from the external constituencies of the university. SDA promotes identity and expression to build a strong Sun Devil Community reflective of ASU’s charter.
