The Chick-fil-A College Football Hall of Fame is seeking a friendly, energetic, and guest-focused Fan Relations Specialist to join our passionate team! In this role, you will be at the heart of delivering memorable, high-quality experiences to every visitor while promoting ticket offerings, memberships, and digital content. If you love college football, thrive in a fast-paced environment, and enjoy connecting with people, this role is for you!
Key Responsibilities:
1. Creating Exceptional Guest Experiences:
- Provide a warm, enthusiastic welcome to all guests, ensuring they feel valued and excited about their visit.
- Share engaging information about the Hall’s exhibits, events, and experiences, offering personalized recommendations based on guests’ interests.
- Handle guest inquiries and concerns with professionalism, positivity, and a solution-oriented approach.
- Guide guest through a seamless ticketing and registration process, creating a smooth and engaging experience.
- Offer friendly farewells, encouraging guests to return and explore future visits through annual memberships.
2. Sales and Revenue Generation:
- Actively engage guests to promote tickets, memberships, and additional offerings with enthusiasm and a service-first mindset.
- Clearly and knowledgably explain membership benefits and digital download opportunities to guests.
- Consistently meet and exceed sales targets through friendly, compelling, and informative interactions.
- Maintain a positive, "Get It Done" attitude to achieve daily and weekly sales goals.
3. Operational Excellence:
- Accurately utilize POS systems and registration kiosks, ensuring smooth and efficient transactions.
- Handle payments accurately, including counting currency and providing change.
- Keep work areas clean and organized to maintain a welcoming environment for guests.
- Stay adaptable and efficient in a fast-paced environment, managing multiple tasks simultaneously.
4. Problem Solving and Adaptability:
- Quickly identify and resolve guest issues to ensure a positive and satisfying experience.
- Apply critical thinking skills to troubleshoot registration and ticketing challenges.
- Adapt to changing circumstances with flexibility and a positive, solution-oriented attitude.
5. Leadership and Sportsmanship:
- Take initiative in creating memorable guest experiences and exceeding performance expectations.
- Demonstrate accountability and self-motivation to achieve daily goals.
- Collaborate with fellow team members to provide a seamless and enjoyable experience for all visitors.
Qualifications & Requirements:
- Strong communication skills with the ability to engage with guests from diverse backgrounds.
- High-energy, friendly, with a passion for connecting with others.
- Ability to thrive in a fast-paced, ever-evolving environment.
- Proven sales skills with a commitment to achieving revenue targets.
- Excellent problem-solving abilities with a proactive, guest-first approach.
- Comfortable processing transactions and navigating POS systems and software.
- Availability to work weekends, holidays, and special events as needed.
Physical Requirements:
- Frequently required to move throughout the Hall, including stairs.
- Ability to operate ticketing systems, registration kiosks, and computers efficiently.
- May be required to sit and/or stand for extended periods of time, with occasional walking, bending, and lifting as needed.
- The role may require regularly lifting and moving of items, up to 25 pounds.
- Occasionally required to work in outdoor weather conditions.
Education and Experience:
- Customer service experience in a high-traffic, fast-paced environment.
- Familiarity with CRM systems is a plus.
Join us in creating unforgettable experiences for every guest at the Chick-fil-A College Football Hall of Fame!
Atlanta Hall Management, Inc. (AHM) is a non-profit, 501(c)3, charitable organization established to operate the College Football Hall of Fame and Chick-fil-A Fan Experience. Located in the heart of downtown Atlanta across from Centennial Olympic Park, the Hall opened its doors in August 2014 and has secured its reputation as one of Atlanta’s most engaging and interactive attractions. AHM’s mission is to inspire and entertain by celebrating the passion and traditions of college football and its greatest players and coaches.
