JOB SUMMARY:

The CRM Administrator serves as the primary owner of Smith Entertainment Group's Salesforce CRM platform and plays a critical role in supporting the organization's revenue department. This position is responsible for the implementation, administration, automation, and continuous improvement of Salesforce and related business processes.

Working cross-functionally with revenue teams the CRM Administrator will develop scalable solutions, maintain data integrity, and deliver reporting and insights that support revenue growth and operational excellence across the organization.

DUTIES & RESPONSIBILITIES:

• Serve as the primary administrator and subject matter expert for the Salesforce CRM platform.
• Partner with stakeholders across the revenue organization to understand business needs and develop effective CRM solutions.
• Build and maintain reports, dashboards, workflows, and automations that provide actionable insights and support strategic decision making.
• Ensure the accuracy, consistency, and integrity of data across the CRM environment.
• Identify opportunities to streamline processes, improve operational efficiencies, and enhance the user experience through automation and system enhancements.
• Provide ongoing support, training, and guidance to Salesforce users across the organization.
• Maintain system documentation, establish best practices, and stay current on platform enhancements.
• Support CRM integrations and collaborate with internal and external partners to ensure systems operate effectively.
• Assist in the oversight and upkeep of premium seating and corporate partnership inventory.
• Protect the reputation of the company
• Exemplify the Smith Entertainment Group mission and values: transparent, all in, community obsessed, one team, and scrappy
• Accept other duties, as assigned

COMPETENCIES:

• Business Insight - Understands business objectives and leverages CRM solutions, data, and reporting to support revenue growth and organizational goals.
• Collaboration - Builds strong relationships and works effectively across departments to achieve shared objectives.
• Manages Complexity - Analyzes information from multiple sources, identifies key insights, and develops practical solutions to business challenges.
• Communication - Clearly communicates technical concepts, recommendations, and system changes to a variety of audiences.

QUALIFICATIONS:

• Bachelor's degree or equivalent experience.
• Minimum of 2+ years of Salesforce administration experience, including platform configuration, user and permission management, reporting and dashboard development, workflow/flow automation, data management, and ongoing system maintenance.
• Experience with data visualization tools strongly preferred.
• SQL experience preferred.
• Proven analytical, organizational, and problem-solving skills with exceptional attention to detail.
• Effective project management skills, with the ability to manage multiple tasks and priorities.

PHYSICAL DEMANDS:

• This person must be able to communicate and express themselves both written and verbally.
• This person must be able to observe, inspect, estimate, and assess.
• This person must be able to sit, stand, bend, walk, and climb stairs for long periods of time.
• This person must be able to lift 20 lbs.

Smith Entertainment Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Note: The need may arise to revise, supplement, or rescind portions of this job description, and Smith Entertainment Group reserves the right to do so at any time. Employees shall be required to meet the qualifications and perform the duties of any revised job description.