Position: Account Manager, Membership Services

Department: Ticket Sales & Services

Reports To: Sr. Director, Membership Services

FLSA: Non-Exempt

Position Type: Full-Time, On-Site

About the Role:

We're seeking a dynamic and service-oriented Account Manager, Membership Services to join our Ticket Sales & Services team! This individual will serve as the primary relationship manager for an assigned book of full and half season ticket members. This role is also responsible for driving revenue through retention, upselling, cross-selling with their current book of members. It is an incredible opportunity to grow your sports sales and service career with a team committed to professional development and success.

In this role, the Account Manager will be expected to proactively engage members with personalized support, anticipate their needs, resolve issues with urgency and care, and create meaningful touchpoints throughout the year. In addition to service excellence, this role is responsible for driving new revenue through strategic self-prospecting and outbound activity efforts.

What You’ll Be Doing:

• Serve as the main point of contact for assigned season ticket member accounts, including full and half season members.
• Manage a book of business consisting of 400+ full and half season ticket member accounts
• Build and maintain strong relationships through personalized communication, tailored experiences, and proactive engagement.
• Ensure retention of assigned accounts and generate new business through upselling, referrals, and cross-selling across the Kings portfolio.
• Deliver world-class service in line with our “Everybody Sells and Everybody Services” mindset.
• Schedule and conduct regular check-ins via face-to-face meetings, phone calls, and virtual appointments to drive engagement and revenue.
• Support new member onboarding and ensure seamless integration into the Kings Membership experience.
• Maintain accurate records and customer data in Archtics and Salesforce CRM systems.
• Work home games and events, providing top-tier support and enhancing the member experience.
• Actively participate in training, team meetings, and professional development opportunities.
• Identify, troubleshoot, and resolve issues quickly and professionally.
• Perform other duties as assigned.

What We’re Looking For:

• Bachelor’s degree in Business, Sports Management, Hospitality, or a related field.
• Minimum 2 years of experience in a client-facing, sales, or account management role—preferably in sports, entertainment, or luxury service industries.
• Proven ability to deliver exceptional customer service and drive revenue through relationship-based selling.
• Excellent interpersonal, communication, and organizational skills.
• Ability to multitask, prioritize effectively, and thrive in a fast-paced, collaborative environment.
• High level of enthusiasm, professionalism, and personal accountability.
• Proficiency with Salesforce and Archtics is strongly preferred.
• Willingness to work evenings, weekends, and holidays as required.
• Passion for sports and a commitment to excellence in fan experience.

Compensation:

• Base Salary: $38,000 - $42,000
• Commission: Unlimited earning potential
• Bonus: Eligible for competitive team bonus pool

Total Anticipated First-Year Earnings: $38,000–$70,000+, including base salary, commission, and bonus.

Total compensation & offer package will include the following:

• Comprehensive Medical, Dental, and Vision benefits for employees and dependents
• Paid Time Off + 11 Paid Holidays + Summer Fridays
• Employer 401(k) match
• Cell Phone Stipend
• Sacramento Kings home game tickets, team store discounts, and more!