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Security Officers - Sportsbook - Phoenix Suns (Phoenix · AZ)

Phoenix Suns jobs
Sports Jobs in Phoenix · AZ
Administration/General Management: General Management/Profit & Loss
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THE POSITION
We are looking for Security Officers who will be responsible for ensuring the safety and security of our guests, team members and company assets while providing excellent customer service. The focus shall always be on ensuring a safe and comfortable environment while maintaining a positive attitude with an emphasis on the highest level of guest service for both external and internal guests.

THE GAME PLAN
  • Check identification of all guests entering the Sportsbook
  • Utilize metal detector and x-ray machines to ensure a safe environment
  • Patrol and inspect assigned areas
  • Secure all exits, doors and windows after end of operations
  • Monitor guest and team member passage in and out of the sportsbook
  • Preserve the scene of criminal activity for investigators and outside agencies
  • Transport and guard the movement of company funds throughout the sportsbook
  • Interact with the public in a professional manner when providing assistance, giving directions and responding to inquiries
  • Provide outstanding customer service in a timely manner to both guests and fellow team member
  • Assist with customer disputes, intoxicated subjects and criminal matters
  • Resolve complaints within scope of authority; otherwise refer to management
  • Notify supervisor, manager, surveillance of any unusual activity, incidents or crimes
  • Responsible for checking for and reporting safety hazards
  • Ensure the safety and security of all guests and team members
  • Performs other duties as assigned

THE STATS
  • Minimum of 1+ years’ experience in security with a focus on guest service is preferred
  • Must be able to obtain and maintain a gaming and/or racing license and satisfy all regulatory requirements
  • Ability to actively listen to what others have to say and restate information to ensure understanding
  • Ability to respond to complaints and be able to resolve them in a safe, professional, and courteous manner
  • Ability to handle complaints with sensitivity

The physical demands are representative of those required for the employee to be successful in performing the essential functions of this job. Reasonable accommodations may be made to assist individuals with disabilities.

Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.

The Phoenix Suns are an Equal Opportunity Employer M/F/D/V